Question 1

Q: How does the cabinet refinishing process at Martzall's Custom Surfaces differ from a standard repaint?

Accepted Answer

The team follows a multi-step process that starts with thorough degreasing, sanding, and priming before applying a 2K urethane coating system designed for high-contact surfaces. Robin Russo described her 40-year-old cherry cabinets receiving expert sanding of nicks and wear marks, followed by a four coat spraying process that left them as smooth as silk . The dedicated spray facility allows controlled finishing that standard brush-and-roll methods cannot match.

Question 2

Q: What role does color consultation play in the project experience?

Accepted Answer

Debra Martzall provides in-home color guidance that goes beyond swatches. Kristofer Youtz noted that Deb spent over an hour with us tweaking our color selection and provided eye popping accent and contrast options that turned out amazing . Suzanne Wagner added that Deb made suggestions that would save us money . The consultation ensures paint, cabinetry, countertops, and flooring work together as a cohesive design.

Question 3

Q: How does the team handle communication and scheduling throughout a project?

Accepted Answer

Customers describe a process built on transparency from estimate through cleanup. Mylene Ream highlighted reliable job scheduling with follow up communications via text that were clear and prompt . Melissa Hazlett noted Deb's communication is top notch and that she is prompt and on time . The team provides written proposals with timeline projections before work begins so homeowners know what to expect at each stage.

Question 4

Q: What happens when a project hits an unexpected problem during the painting process?

Accepted Answer

The team addresses issues on the spot rather than leaving them for the homeowner to discover. Maryelizabeth described a small blip the first day of painting that Deb addressed that immediately and the crew fixed the issue . M MM reported that when the paint store messed up color , Deb made sure the job was done right . Ralph W had a tough faux finish repair completed with a refund as well when work finished ahead of schedule.

Question 5

Q: What sets the crew apart in terms of workmanship and attention to detail?

Accepted Answer

Multiple homeowners highlight precision that goes beyond basic painting. Kristofer Youtz described hand cutting skills that are precise and perfect and rolling that is smooth and even . Susan Hohl noted her cabinets were handled by this capable group of professional women who did an outstanding job of preparing, painting and cleaning up . Rhiannon Noecker called the work top notch, DETAIL oriented, and overall impressive and creative .

Question 6

Q: How do homeowners describe the experience of working with an all-female painting crew?

Accepted Answer

The female-owned model is a frequent point of praise. Sheila BaniganSmith described the team as an all women crew that work together like a well oiled machine and went above and beyond expectations . Maureen Benincasa emphasized the ALL FEMALE run company and the efficiency of completing a nursery upgrade before her daughter returned from vacation. Suzanne Wagner expressed appreciation for supporting a business with a mission to provide opportunity to women craftspeople .

Question 7

Q: What types of projects beyond standard cabinet and wall painting does the team handle?

Accepted Answer

The range extends well past walls and cabinets. Deb Turnpaugh had common areas and doors painted. Christine Kreisher had her fireplace transformed. Mary Wert had two bookcases picked up, painted, and delivered. Beth Zullinger commissioned an ombre business name on her fireplace wall. Kim Speitel had fireplace and stairs painted/stained with faux finishes . The team also handles wallpaper removal, drywall repair, and decorative plaster work.

Question 8

How Martzall's Custom Surfaces Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Martzall's Custom Surfaces performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects Martzall's Custom Surfaces’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 9

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 10

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

Martzall's Custom Surfaces

About Martzall's Custom Surfaces

Q&A Based On What Customers Are Saying About Martzall's Custom Surfaces