Our Chooz Score evaluates 44 factors across reviews, digital presence, and business credentials. Here's what stands out for J. Ross Painting & Drywall
When Caroline Mobley's church flooded in March 2025, the cleanup crew removed damaged sheetrock and left behind bare walls needing restoration before Easter services. J. Ross Painting & Drywall replaced sheetrock, painted, and installed baseboards while crews worked constantly without standing around on phones or smoking outside. This work ethic defines how owner Jeremy Yates operates, treating every deadline as urgent.
Owner Jeremy Yates and project coordinator Melissa have built over 180 Google reviews with a 4.8-star rating through accessible operations. Estimator Glenn arrives on time for consultations and sends quotes when promised. Melissa coordinates crews and makes site visits throughout projects. When Rita Luce hired them for interior painting including crown molding and baseboards, she noted thorough floor covering and exceptional cleanup. Lead painters Glenn, Todd, and crew members Pedro, Bryan, and Fish handle projects from single rooms to commercial transformations. The licensed, bonded, and insured company operates from Blountville with multiple crews serving Johnson City, Kingsport, Bristol, and surrounding Tennessee areas.
What emerges through reviews is accessibility rarely advertised. Anne Yates hired them for extensive drywall repair on tall angled ceilings in her 25-year-old home, praising how Glenn's initial assessment, Melissa's oversight, and painters Corey, Uriel, and Angel made her house look brand new. The 4.9 Angi rating reflects more than technical skill. It captures a family-owned contractor maintaining communication through project coordinators, completing projects on schedule, and earning repeat business because crews show up daily and work steadily.
Updated: 04-06-2026
Michael Jardina specifically chose J. Ross Painting & Drywall because they were the only company understanding how to properly deal with drywall stress cracks. Sam Miller experienced their flexibility when ceiling repairs got delayed waiting on HOA roof work, noting the crew "rolled with the punches and had no problems starting at a later date." Their expertise extends beyond standard repairs to challenging restoration.
-Review Snippet Sources: Google Reviews
Rita Luce praised how professional the team was "from the estimate to the final walk through" with Glenn, Melissa, and Todd. Caroline Mobley noted crews were "punctual, worked well together" during church flood restoration. Shelley Koontz emphasized they "came when they said that they would" for accent walls. This pattern of arriving on schedule daily distinguishes them from contractors who disappear mid-project.
-Review Snippet Sources: Google Reviews
Rita Luce was "so impressed with the care they took in covering everything including the floors and the final cleanup." Caroline Mobley specifically mentioned unlike other contractors, J. Ross crews "did NOT stand around on their phones NOR outside smoking. They worked constantly." Multiple customers describe properties left cleaner than before work began, with thorough protection and end-of-day cleanup becoming signature practices.
-Review Snippet Sources: Google Reviews
Their range spans dramatically. Megan Salyer hired them for deck refinishing. Sam Miller needed ceiling repair and drywall installation. Andrew Wilson reports they've handled "small drywall/paint patches after a water leak" at his house to "drywall, ceiling grid system, interior and exterior paint" at his commercial building, noting "regardless of the scope or job size, the results are always excellent."
-Review Snippet Sources: Google Reviews
The single detailed negative review describes poor skim coat work on plaster walls with unsanded areas and cleanup issues. Owner response requested direct contact to address the situation, noting someone was consistently working in the area claiming J. Ross affiliation without authorization. Multiple crew members (Glenn, Tim, Sarah, John) attempted corrections, demonstrating accountability even when work quality fell short of standards.
-Review Snippet Sources: Google Reviews
Project coordinator Melissa sends daily progress updates and photos. Anne Yates noted everyone she encountered "listened to what I needed, responded immediately and kept me informed as to all the steps of the process." Bill Francis described the experience as "seamless" from initial visit to final walkthrough. Glenn handles estimates and scheduling while Melissa oversees execution, creating clear accountability throughout projects.
-Review Snippet Sources: Google Reviews
Laura Rogers stated she "always use J. Ross and have been very satisfied." Tommy Snapp hired them on two separate occasions for different projects, praising everyone from estimators to crews to foremen. Drew Davenport painted with them twice, noting "Great communication, great customer service and great work." Benjamin Nunn hired them for both home deck work and small business projects, consistently experiencing reasonable pricing and genuine care.
-Review Snippet Sources: Google Reviews
They handle historic restoration, popcorn ceiling removal, deck staining, cabinet refinishing, and smoke damage remediation. Michael Jardina needed specialized drywall stress crack repair. Shelley Koontz hired them for artistic accent walls in her new Jonesborough home. The church flood restoration for Caroline Mobley required complete sheetrock replacement and baseboard installation. Their expertise spans residential updates to commercial renovations across varied architectural challenges.
-Review Snippet Sources: Google Reviews
Updated: 04-07-2026