Chooz Score Insights
Long-Term Relationships, Not One-Time Jobs
High marks on the Chooz Score's customer retention indicators: reviewers consistently mention returning for multiple projects spanning years, even decades. Mary Jansen has used them "since 1998" on two houses. Jennifer Dickinson returned after 10 years, stating they "painted our house 10 years ago and did a great job, so we used them again":
- Kathleen Dyre called it her second time in 15 years
- Josh Butts noted they've "been doing work for us for many years"
- Ben Benner updated his 2014 review after recent work
"I have a very small kitchen, built in 1966. The transformation was stunning. They took their time and gave the utmost care to every detail." - Joanna B., Google Review
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All verified feedback is published, positive or not. Identity and project verified before publication. Direct submissions are unpaid; invited customers may receive a disclosed $50 thank-you that never depends on their answers.
Additional Questions Answered
What do customers say about how 21st Century handles large multi-service exterior renovations?
Homeowners describe projects where painting, siding replacement, and roof repair were completed by one coordinated team. Michelle B. shared that Gary installed new siding, gave our home a beautiful new paint job, and even fixed mistakes left behind by another roofing contractor after she had been struggling with insurance companies and other contractors. Vicki Dennington noted the company did an excellent job of painting the entire exterior of our house in a total of 3 days instead of the 5 that they estimated and appreciated the line-item detail in the bid.
How do customers describe the communication and transparency during projects?
Reviewers consistently highlight named project managers who keep them informed throughout. Daniel Wheeler worked with Mike and found him super timely and professional in his communication and attentive to every detail. Brianna M. praised Mike Loar for answering all of my questions about the details of the job and making sure everything needed was on the work order. The pattern across reviews points to dedicated sales reps who remain the single point of contact.
What do homeowners say about paint quality and durability from 21st Century projects?
Several reviewers comment on the materials and longevity of the finished product. LeRoy H. noted the crew didn't thin out the paint like others do, so it will last to almost 12 to 15 years, where as everyone else you only get 5-7 years max. Brianna M. confirmed the company used high quality paint at no extra cost (Sherwin Williams Duration) for her two-story exterior project backing up to a canyon.
How does 21st Century handle roofing and storm damage repair work?
Customers describe a company that manages the full storm damage process. Beverly Gaventa shared that the team recently did a roof repair for us AND painted the entire interior of our home and she could not be happier. Michelle B. recounted how Gary handled her insurance nightmare and everything was smooth and completely stress-free once he took over. Johnny S. called them back specifically for roof-related rot and flashing repair after a previous positive painting experience.
What feedback do customers give about crew professionalism and work ethic?
Reviewers frequently name individual crew members and describe their professionalism. Brianna M. gave special thanks to Mike, Kip, Kap, Juan Sr, Juan Jr, and Juan the helper for outstanding work on a challenging two-story hillside project. Tim S. noted the crew was quick and efficient and respectful of the property and our belongings while painting a three-story house and restaining a large deck. LeRoy H. called the lead man Miles excellent and the entire crew motivated and into getting the job done right, one & done.
How does the company respond when something does not go perfectly?
The limited negative feedback shows professional accountability. Nancy C. gave four stars noting the cleanup that was hastily done and needed a fair amount of cleaning afterwards, and the owner responded by acknowledging the shortfall and committing to remind the crew to better adhere to our company cleaning standards. Krista S. noted the project took longer to do than quoted but appreciated being kept in the loop, and the owner response emphasized their commitment to prioritizing communication.
What are 21st Century Painting, Roofing, & Siding of Austin's verified business credentials?
The company is registered with the Texas Secretary of State as 21st Century Painting & Roofing, LLC (File No. 0800616777, effective 2/22/2006). Texas does not require a state-level painting contractor license. The business holds BBB A+ accreditation since September 1998 and maintains EPA Lead-Safe certification for work on pre-1978 homes.
-Verification Sources: Texas Comptroller, BBB, Company Website