Question 1

Q: Does PaintPro show up when they say they will?

Accepted Answer

Punctuality emerges as a consistent theme across reviews. Gene Luppold describes the team as "prompt, professional and very very good" while Erin Frazier notes Bobby and his crew were "prompt, professional, and efficient--from providing a quote to completing the job." Project Managers coordinate schedules and communicate arrival times in advance.

Question 2

Q: How does PaintPro handle the color selection process?

Accepted Answer

PaintPro offers free in-home color consultations on every project. Judith Burris worked with color consultant Lori and found the entire experience "professional, easy and stress-free." Gary Stewart appreciated that "they also set me up with a consultant, who gave me great recommendations for the paint colors." The company uses Sherwin Williams primarily, along with Benjamin Moore for specific applications.

Question 3

Q: What do customers say about PaintPro's attention to detail?

Accepted Answer

Detail-oriented work appears throughout the reviews. Steve W. states "attention to detail was perfect and the quality of work is amazing" after a major painting project. Chris Kang echoes this sentiment, describing the team as "efficient, professional, and extremely detail-oriented." Michael George specifically praises the "attention to detail that Paint Pro provides."

Question 4

Q: Does PaintPro have repeat customers who use them for multiple projects?

Accepted Answer

Several reviews indicate strong customer retention. Nathan S. writes "I have used Bobby Ross and Paint Pro before" and describes Bobby as "wonderful to work with." Ashlie Gleinser has "used him several times now and even our neighbors use him." John Willbanks notes they have "worked with PaintPro for interior and exterior painting across multiple homes."

Question 5

Q: How does PaintPro handle larger whole-house painting projects?

Accepted Answer

PaintPro regularly takes on comprehensive projects. Nicole M. hired them to paint her "entire house interior, exterior, garage, deck and front porch" and found Bobby "worked with us on scheduling and updates throughout the entire project." Don Kovar had his 45-year-old house exterior repainted and found the experience "very professional from start to finish."

Question 6

Q: What is PaintPro's team structure and who manages projects?

Accepted Answer

Each project receives a dedicated Project Manager. Mearl Hawkins explains that "PaintPro has a team working with you, contractor who did minor repairs, color consultant and Project Manager." Reviews frequently mention Thomas as project manager walking through homes before work begins, while Bobby Ross personally handles estimates and maintains communication throughout.

Question 7

Q: Does PaintPro handle commercial painting in addition to residential work?

Accepted Answer

PaintPro serves both residential and commercial clients. Caroline Morlan hired them for a 5,000 square foot pediatric therapy office and found the work outstanding, noting she would "highly recommend using them for residential or commercial spaces." The company's commercial services include offices, retail spaces, and medical facilities throughout the Austin area.

Question 8

Q: How do customers describe their overall experience working with PaintPro?

Accepted Answer

The overall sentiment reflects consistently positive experiences. Lauren Paver states "I can't say enough about how great PaintPro is…. the whole crew!" G Nunyabiznes summarizes that "the customer service, responsiveness to our questions, quality of work, and attention to detail were great from start to finish." Multiple reviewers mention they would hire PaintPro again for future projects.

Question 9

Q: Is PaintPro licensed and registered in Texas?

Accepted Answer

Texas does not require a state-level painting contractor license. PaintPro LLC is a registered Texas Limited Liability Company with an active status. The company was registered with the Texas Secretary of State on December 31, 2015, under SOS File No. 0802323017 and Texas Taxpayer No. 32058733372. Robert Ross (Bobby Ross) serves as the Registered Agent. The registered office address is 5800 Brodie Ln., Suite 831, Austin, TX 78745.

Question 10

How PaintPro Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how PaintPro performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects PaintPro’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 11

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 12

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

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About PaintPro

Q&A Based On What Customers Are Saying About PaintPro