Chooz Score Insights
Customers Keep Coming Back
If you're looking for a painter you can call for years to come, this company has built serious loyalty. High marks on the Chooz Score's customer retention indicators: reviewers consistently mention returning for multiple projects and recommending to family and neighbors:
- Suzanne C. writes she has "used Bobby Ross and Paint Pro before" and describes Bobby as "wonderful to work with"
- Chris K. notes they have "worked with PaintPro for interior and exterior painting across multiple homes"
- Erin F. has "used them several times" for both business and home projects
"I've used them several times for my business and home and they're always super professional, have great follow through, reliable and do fantastic work." - Erin F., Google Review
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Additional Questions Answered
What do customers say about Bobby and his crew's communication during projects?
Reviewers describe a team that stays in constant contact throughout the job. Jeff Best noted the crew was "very communicative" and "showed up on time every day," while Nicole Moore praised Bobby for being "extremely detailed in our estimate and patient with us as we made many adjustments." Coral Draper added that Bobby "answered all the questions I had" during her exterior project.
How does PaintPro handle pricing and value compared to competitors?
Multiple customers highlight competitive pricing paired with quality materials. Marc F wrote that "the final price was very reasonable" and that "PaintPro checks all the boxes" on quality, pricing, and warranty. Nathan S. on Yelp confirmed the company offered "the most competitive" pricing in town while also using "high-quality paint at no extra cost."
What makes PaintPro's prep work and attention to detail stand out?
Customers consistently mention thorough preparation as a differentiator. Jeff Best described prep work that included "Q&A, Feedback, and area prep" as a collaborative process. Steve W. on Yelp noted the crew "sanded, primed, and painted" a 20-year-old wrought-iron fence that ended up looking "brand new." The owner even returned to walk through the finished result.
Why do homeowners choose PaintPro for repeat projects?
Several reviewers describe coming back for additional work. Judith Burris wrote she "didn't want anyone else for this job" after her previous experience. Erin Frazier has used the company "several times" for both her "business and home," calling the team "always super professional" with "great follow through."
How does PaintPro handle warranty claims and follow-up work?
The company offers a written workmanship warranty and a satisfaction guarantee. Erin Frazier shared that after finding "a spot that got missed," the team "promptly came out and fixed it." Steve W. confirmed Bobby "came back to walk me through it all and ensure I was 100% satisfied." The dedicated warranty page outlines the formal claims process.
What is the color consultation and estimate experience like with PaintPro?
PaintPro provides a complimentary in-home color consultation as part of every project. Nicole Moore described the process as thorough, noting Bobby was "extremely detailed in our estimate" and that "the design consultant was an added bonus." Betty Ryan appreciated that the team "took a little time to go over color options" rather than rushing into the work.
What business registration does PaintPro operate under in Texas?
PaintPro LLC is registered with the Texas Secretary of State under File No. 0802323017, with an effective SOS registration date of 12/31/2015. The entity status is Active, formed in Texas. The Texas Comptroller shows Taxpayer No. 32058733372 with an active right to transact business. Texas does not require a state-level painting contractor license.
-Verification Sources: Texas Secretary of State; Texas Comptroller of Public Accounts