Chooz Score Insights
Clear Communication from Start to Finish
Daniel Yakes, Residential Sales, receives consistent praise for keeping customers informed throughout every project. The Chooz Score's review response quality component reflects a company that prioritizes staying connected with customers:
- Daniel is described as "incredibly organized, communicative, and responsive" who "made sure every detail was handled"
- Jenna Lamb noted communication was "quick and straight forward" and they were "never left wondering what the next step was"
- Color consultant Claire assists with selections, earning a "huge shoutout" for helping match paint to a nearly 100-year-old home
"Daniel Yakes, Residential Sales, was incredibly organized, communicative, and responsive - he made sure every detail was handled and kept us informed throughout the entire project." - Jerry S., Google Review
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Additional Questions Answered
What keeps long-time DFW customers coming back to Stephens for a second, third, or even fourth project?
Repeat business runs through nearly every phase of the company's history. Jerry Sorenson hired the team three separate times and credited Daniel Yakes with organized communication and Manny's crew with meticulous craftsmanship. Avis Sorenson returned for a full exterior repaint in North Richland Hills after an earlier interior job. Stephen Hutto called Stephens his go-to after trying other painters and having to bring them in to fix the work.
How does the team handle communication and project updates from the first estimate through final walkthrough?
Reviews consistently highlight responsiveness as a defining trait. Jenna Lamb noted that Daniel provided a thorough rundown of each step so she was never left wondering what came next. evelyn bowen described Daniel as personable, reliable, and easy to work with throughout the entire timeframe. Bill Voorhees found the estimating process thorough and professional, with a clear two-coat scope spelled out in advance.
What types of commercial and industrial projects has Stephens completed in the DFW area?
The company's portfolio spans healthcare facilities, senior living communities, hotels, retail locations, corporate offices, amusement parks, and industrial tanks. Glen Mims, who has worked with numerous commercial painters, singled out Stephens for their customized approach and extra safety measures at a senior care facility. Angela Haisten praised the team for completing a commercial interior project efficiently and within budget.
How do residential customers describe the quality of the finished paint job?
Homeowners point to clean lines, great coverage, and real attention to detail. P.B. Schol posted a before-and-after photo and called the service above and beyond on quality and speed at a reasonable price. David Daniel said the work was excellent and finished ahead of schedule. Bill Voorhees specifically noted the two-coat offering on exterior trim that other bidders did not include.
What role do named crew members and specialists play in the customer experience?
Reviewers frequently call out individuals by name. Daniel Yakes appears across multiple reviews as the primary sales contact praised for organized communication. Manny and his on-site crew earned recognition for meticulous work and respect for customer homes. Claire, the color consultant, helped Jenna Lamb select a shade of green for a nearly century-old home. Steve, Jose, and Roberto were thanked by Robert Cowan for exterior painting work.
How has the company addressed negative feedback or disputed reviews?
Owner responses to critical reviews show a pattern of investigation and direct engagement. When Brock McClellan left a one-star review, the company replied that no record existed of him as a customer and asked him to reconsider if the review was intended for a different business. A one-star review from chicharo hdz received a bilingual response noting the reviewer operates a competing painting business, raising questions about the review's intent.
What is the licensing and business entity status for Stephens Painting in Texas?
Texas does not require a statewide painting contractor license. The company is registered with the Texas Secretary of State as Stephens Painting, Inc., a corporation formed in Texas with SOS registration effective 3/25/1996 and current status Active. The BBB profile confirms the business has been operating since 7/21/1991 and holds A+ accreditation since 5/28/2014.
-Verification Sources: Texas Comptroller, BBB