Chooz Score Insights
A Name People Trust
The word "honest" appears repeatedly across reviews. Owner Chase Lomax has built a reputation on transparency and follow-through, with customers describing him as someone who does exactly what he says he'll do:
- Multiple reviewers use phrases like "trustworthy," "reputable," and "honest people"
- When one customer raised concerns about their estimate process, Chase personally scheduled an in-person meeting to understand what happened and make it right
"Chase is one of the hardest working people I know. He takes pride in all of his work and will be very honest with you. He is very trustworthy." - Kimberly O., Google Review
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Additional Questions Answered
What specific prep work does Lomax Custom Painting include before the first coat goes on?
Reviewers consistently highlight thorough preparation as part of every project. N. Garcia described a process that included prepping each area to ensure "a durable, long-lasting finish" with "clean edges and no visible brush marks." The website confirms that interior jobs involve drywall patching, texture matching, and surface cleaning, while exterior projects include pressure washing, caulking, and weatherproof priming before paint is applied.
How do named crew members like Angel, Taylor, and Dakota handle different project types?
Multiple reviewers call out specific team members by name. Cody Mohan recalled Angel and his crew working through wasp stings without stopping. Schylece Dorsey noted that Taylor "made sure the job was done right" and confirmed everything met expectations. La praised both Taylor and Dakota for going "above and beyond" on a wood-staining project. This pattern of named accountability appears across interior, exterior, and staining jobs.
How does the company handle scheduling and communication from first call to final walkthrough?
Fletcher Larkin described a project that had stalled for years and was completed in days, noting it was "pain-free and affordable." Casey Vickers confirmed that Chase showed up when he said he would and did what he committed to. The website outlines a five-step process covering estimate, walkthrough, scheduling, active painting with a project manager, and a final inspection with follow-up care tips.
What do customers say about the value and pricing compared to the finished result?
Several reviewers mention fair pricing alongside strong results. Caitlyn Grigsby described "honest and affordable rates" for both interior and exterior work. Misty Yeager called the pricing great while recommending the company broadly. Colton Newman praised Chase for providing a great price on an insulation project with quick turnaround. The website positions pricing as transparent with no-surprise estimates.
How has Chase Lomax handled the one negative review the company has received?
Tammy Misak left a 1-star review citing concerns with the sales process while praising the painter who did the work. Chase responded publicly, acknowledged the issue, and confirmed he had scheduled an in-person meeting to resolve it. The response addressed the complaint without deflecting and committed to improving the estimate process, showing a pattern of direct owner accountability.
What types of exterior and staining projects has the company completed beyond standard house painting?
La and her household had their wood house stained and described a major visual difference. Richard Rutledge used the company to paint a condo before selling, and the buyer commented on the quality. Bob Miller described work by both Chase and Angel as the "best quality, reliable, friendly painting service." The website lists exterior services including siding, brick, stucco, wood, trim, shutters, and deck/fence staining with UV-protective sealers.
What is the company's business standing and licensing status in Texas?
Lomax Custom Painting holds BBB accreditation with a rating awarded by the Central East Texas bureau. The company operates as a Limited Liability Company incorporated in Texas. The state of Texas does not require a painting-specific contractor license at the state level. The website and BBB both confirm full insurance coverage.
-Verification Sources: BBB, Texas Secretary of State, TDLR