Best Painters in New Market, TN - Chooz Score Ranked

Why Customers Choose Whaley's Painting and More

Customers Keep Coming Back

What stands out most in the reviews is how often customers return for second and third projects. High marks on the Chooz Score's customer retention indicators show multiple repeat customers who keep calling Darrick and his team:

• Linzie Queen hired them twice and already has a third project scheduled
• Cliff Pickett mentions he "keeps coming back" and had them work on both his Gatlinburg condo and Sevierville cabin the same day
• Several customers mention planning future work before their current project is even finished

"This is our second time contracting Whaleys Painting and More for painting and other projects. We are very pleased with the service, pricing and quality of their work. Their communication with us during the project was excellent. We have them scheduled for a third project soon." - Linzie Q., Google Review

Clear Communication from Start to Finish

Owner Darrick responds to every single review and customers consistently praise communication throughout their projects. The Chooz Score's review response quality component reflects this hands-on approach:

• 100% response rate to all customer reviews
• Customers describe daily updates and clear expectations throughout projects
• Quick turnaround from quote to completion, often faster than expected

"Great communication, finished in a timely manner and followed up to ensure we were satisfied after the job was complete. Highly recommend!" - Crystal M., Google Review

A Name People Trust

The last time we conducted our Chooz Score analysis, Whaley's Painting and More had over 50 Google reviews with a 4.9-star rating and earned a Chooz Score of 90.2%. This family-owned business has built a strong reputation serving the Smoky Mountain region:

• Over 7 years in business serving Dandridge and surrounding communities within a 50-mile radius
• Trusted by HOAs for large-scale projects, including one association with 32 decks
• Word-of-mouth referrals and short-term rental maintenance networks drive repeat business

"Whaley's is a family owned and operated company that takes pride in their work, does their work in a timely fashion and does not leave until you are satisfied. I highly recommend them." - Bill R., Google Review

Why Customers Choose Randy the Painter & Crew

Once You Use Them, You Don't Switch

Customers consistently mention the same thing: once they find Randy the Painter, they stop looking. The Chooz Score's customer retention indicators are strong, with multiple reviewers describing them as their "only" or "go-to" contractor for all painting needs:

• Nita Privette calls them "the only contractor we will ever call to paint for us"
• Neil Cooper has used them twice and recommended them multiple times
• Karen Livingston hired them again after their exterior work to handle interior repairs from frozen pipes

"We've used Randy the Painter two times ourselves, and recommended him multiple times. We are extremely happy with the work done both times for us." - Neil C., BBB Review

A Reputation Built Over Time

The last time we conducted our Chooz Score analysis, Randy the Painter & Crew had over 100 Google reviews with a 4.9-star rating. This company earned a Chooz Score of 83.2%. With 45 years in business, they've built a reputation that spans decades and multiple platforms:

• A+ rating with the Better Business Bureau, accredited with over 20 customer reviews
• 5.0 stars on Yelp, 5.0 stars on Angi with over 15 reviews, and 5.0 stars on Porch with over 45 reviews

"If you have any interior or exterior painting projects, there is only one company/crew to call: RANDY THE PAINTER! Professional, on time, quality work, and affordable prices all describe this awesome company." - Linda S., BBB Review

Hands-On Leadership

Owner Randy and his son Chase are personally mentioned in the majority of reviews. The Chooz Score's owner engagement indicators show consistent hands-on involvement, with Chase often leading the crew on-site and Randy handling estimates:

• Chase is mentioned by name across dozens of reviews as the foreman who oversees quality
• Crew members like BJ and Jake are specifically praised by customers
• Family-run operation with Randy and Chase working alongside the crew

"Randy the Painter, Chase and their guys are the only contractor we will ever call to paint for us. They are professional, early to work, meticulous and diligent." - Nita P., Google Review

Questions to Ask Randy the Painter & Crew

How issues are handled after the job

While this company has earned strong loyalty from repeat customers, the Chooz Score's review response component shows they don't currently respond to online reviews. One reviewer reported an issue involving their property that didn't receive a public response. If something goes wrong, ask them directly: "What's your process for handling concerns after a project is complete, and how can I reach you if I need follow-up?"

"Came onto my property and not only cut my plants down without asking at all, they also threw trash into my trash can. You weren't even working on my house." - Amberlynn C., Google Review (no owner reply)