What stands out most in the reviews is how often customers return for second and third projects. High marks on the Chooz Score's customer retention indicators show multiple repeat customers who keep calling Darrick and his team:
"This is our second time contracting Whaleys Painting and More for painting and other projects. We are very pleased with the service, pricing and quality of their work. Their communication with us during the project was excellent. We have them scheduled for a third project soon." - Linzie Q., Google Review
Owner Darrick responds to every single review and customers consistently praise communication throughout their projects. The Chooz Score's review response quality component reflects this hands-on approach:
"Great communication, finished in a timely manner and followed up to ensure we were satisfied after the job was complete. Highly recommend!" - Crystal M., Google Review
The last time we conducted our Chooz Score analysis, Whaley's Painting and More had over 50 Google reviews with a 4.9-star rating and earned a Chooz Score of 90.2%. This family-owned business has built a strong reputation serving the Smoky Mountain region:
"Whaley's is a family owned and operated company that takes pride in their work, does their work in a timely fashion and does not leave until you are satisfied. I highly recommend them." - Bill R., Google Review
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Get StartedFREE SERVICEOver 210 Google reviews with a perfect 5.0-star rating don't happen by accident. The last time we conducted our Chooz Score analysis, That 1 Painter Knoxville had earned a Chooz Score of 89.7% with consistent ratings across platforms:
"They came with a whole team of amazing painters who got the job done in a day and a half. The quality and professionalism were on point from start to finish." - Adrian T., Yelp Review
What sets them apart is how the team keeps customers informed at every step. The Chooz Score's review response quality component shows nearly every review receives a personalized response from ownership:
"Communication with Lucas was excellent. He kept me up to date on every aspect of the job and decisions." - Kat S., Google Review
Crews like Lucas, Nick, Antonio, Oswaldo, Valerie, Marvin, and Eliza get called out by name across dozens of reviews. The Chooz Score's in-house crews component shows consistency: the same team members appear across multiple customer experiences:
"Lucas and his team were first class. Professional, neat, prompt. Oswaldo, Valerie, Marvin, and Eliza were fantastic. I am thrilled with the outcome." - Mark S., Google Review
One reviewer experienced issues on a complex exterior project involving specialty surfaces. While the painting crew received praise, the reviewer noted challenges with supervision on more technical aspects. If your project involves specialty materials or surfaces beyond standard painting, ask directly: "Who will supervise my project, and how do you handle non-standard surfaces like brick or specialty coatings?"
"Painters are good, but NO supervision." - Trish A., Yelp Review (no owner reply)
Every painter listed on this page has been evaluated using the Chooz multi-step quality process. We combine data analysis with human review to identify companies that consistently deliver strong results for property owners in Pigeon Forge, TN.
The Chooz Score is a 100-point rating built on platform reviews, review quality and engagement, website and digital presence, and business authority and operations. We use the same scoring framework nationwide while evaluating each contractor's performance specifically within Pigeon Forge, TN.