Crews like Thomas get called out by name in review after review, and that's not a coincidence. Owner Thomas Clark personally handles estimates, checks in on active projects, and responds to customer feedback directly. The Chooz Score's owner engagement indicators are strong: Thomas is personally mentioned in the majority of detailed reviews and actively engages with customers after the work is done:
"I was particularly impressed by the owner Thomas's personal involvement in the project, as he took the time to ensure that his team was executing everything according to plan." - Lundyn H., Google Review
The last time we conducted our Chooz Score analysis, Northeast Pro Painting & Restoration had over 150 Google reviews with a 4.9-star rating. This company earned a Chooz Score of 83.0%. With over 5 years in business, they've built a strong presence across Western New York:
"A rare find. A company that does what they say they're going to do. I would recommend them to my own family." - David M., Google Review
Projects consistently come back transformed, and customers describe results that exceed what they imagined. Northeast Pro's combination of painting expertise and in-house carpentry, including a wood milling shop for custom trim fabrication, sets them apart from standard painting contractors:
"Northeast Pro Painting and restoration did a phenomenal job repainting our condo after a renter completely devalued our property. They restored the walls and baseboards to better than they were when I bought the house." - Leonardo M., Google Review
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Get StartedFREE SERVICECrews like Alex, Norberto, Bert, and Edwin get called out by name in review after review, and not just for being friendly, but for the quality of their finished work. The Chooz Score's review authenticity indicators are strong: reviewers mention specific project details, crew members by name, and realistic timelines. Customers consistently describe precision work across a wide range of services, from popcorn ceiling removal to full exterior repaints:
"We have lived in our home for 40 years and have had it painted a few times. This company has by far surpassed any painting company we have used." - Michael M., Google Review
The last time we conducted our Chooz Score analysis, CertaPro Painters of WNY had over 540 Google reviews with a 4.7-star rating. This company earned a Chooz Score of 84.5%. With nearly 20 years in business as a CertaPro franchise and local roots dating back to 1991 under Ventresca Painting, they've built a substantial presence in the Western New York market:
"CertaPro was the only company who was able to get my interior paint job done in short notice. They did a fantastic job and did it quicker than expected!" - Aaron W., Google Review
What sets this company apart is crew consistency. The same names appear across dozens of reviews spanning months of projects. The Chooz Score's in-house crews component shows consistency: the same crew names appear across multiple reviews, including Alex, Norberto, Bert, Diego, Edwin, Ken, Geo, and Juan:
"Bert from CertaPro was at our home for one week. He was prompt, courteous, and cleaned up at the end of every day. His painting skills are fantastic and we are very satisfied with the excellent job he did for us!" - Roberta Z., Google Review
The company backs residential painting with a two-year warranty, and one reviewer confirmed the company honored that warranty months after completion. However, at least one detailed review raises questions about how deck staining projects are handled when issues develop over time. If you're considering deck or fence staining, ask directly: "What does the two-year warranty specifically cover for deck staining, and what's the process if the finish starts peeling within that period?"
"Had our deck painted 2 years ago, paid thousands of dollars. I was talked into doing a solid stain when I was concerned about how quickly they might start to peel. Fast forward to the following spring, the paint/stain had lifted all over the deck. I called in and luckily got ahold of someone. Still to this day have not received a call back." - Bryan T., Google Review (no owner reply)
100% Recommended (1 Reviews)
Projects consistently come back looking better than customers imagined, especially on complex jobs like whole-house popcorn ceiling removal. The Chooz Score's review authenticity indicators are strong: reviewers mention specific project details, crew members by name, and realistic timelines. What stands out is the level of prep work and finishing detail customers describe:
"This was a BIG job, his team was here for over a week completing the work and did an outstanding job. The home looks so much better and refreshed." - Chris G., Google Review
The last time we conducted our Chooz Score analysis, Advantage Paint Services had over 60 Google reviews with a 5.0-star rating. This company earned a Chooz Score of 87.2%. With 7 years in business serving Western New York, they've built a track record that includes peer endorsements from fellow painting contractors, which is uncommon in residential painter reviews:
"Found Zach to be very responsive and accommodating at review and quote phase. His staff was prompt, professional and focused on a quality finished product." - Edward W., Google Review
Crews like Benjamin and Nate get called out by name for how carefully they handle customers' homes. On large multi-day projects involving dusty work like popcorn ceiling removal, multiple reviewers describe above-standard protection measures:
"They covered and taped every inch of it with heavy rolls of paper. It was also a dusty job, and they laid plastic down on every surface and furniture." - Luke B., Google Review
One earlier review describes a project where communication gaps pushed the timeline back several months after a deposit was placed. While the finished work was acknowledged as quality, the lack of proactive updates was frustrating. If your project has a firm deadline, ask directly: "What's your communication process during the project, and how far out is your current schedule?"
"The communication from the company was terrible: I regularly reached out to try to see when the work would be done, and was told to 'check back in a few weeks' multiple times." - Adam K., Google Review (no owner reply)
Every painter listed on this page has been evaluated using the Chooz multi-step quality process. We combine data analysis with human review to identify companies that consistently deliver strong results for property owners in Derby, NY.
The Chooz Score is a 100-point rating built on platform reviews, review quality and engagement, website and digital presence, and business authority and operations. We use the same scoring framework nationwide while evaluating each contractor's performance specifically within Derby, NY.