CertaPro Painters of WNY
About CertaPro Painters of WNY
With over 350 five-star Google reviews and a consistent 4.8-star rating, CertaPro Painters of WNY has established itself as Western New York's recognized painting contractor for both residential and commercial properties. Since 2006, this locally-owned franchise has served Buffalo, Tonawanda, Williamsville, Amherst, and surrounding communities while maintaining an A+ BBB rating throughout nearly two decades of operation.
The company handles interior painting, exterior painting, cabinet refinishing, deck staining, and commercial projects ranging from office renovations to warehouse transformations. Crews arrive daily between 8 AM and 8:30 AM, providing end-of-day progress updates and completing projects within promised timelines. Customers consistently mention painters like Carlos, Tim, Louis, and James by name, praising their attention to detail and the thorough cleanup that leaves properties "cleaner than before they started."
What distinguishes CertaPro Painters of WNY is their structured process. Estimators like Ryan and Doug conduct detailed on-site consultations, providing written proposals with itemized costs. The "Pride Walk" at project completion ensures customer satisfaction before final payment. Fully licensed, bonded, and insured with a 2-year limited warranty on residential work, the company uses primarily Sherwin-Williams products and employs EPA RRP-certified crews for lead paint situations. Property owners throughout the greater Buffalo area trust their combination of franchise-backed systems and local ownership accountability.
Updated: 12-04-2025
Q&A Based On What Customers Are Saying About CertaPro Painters of WNY
Q: Do CertaPro Painters of WNY crews actually show up on time as promised?
Multiple reviews confirm punctual arrivals, with painters consistently arriving in the 8 AM to 8:30 AM window. Tom noted the crew was "always on time and professional," while Jennifer described them as "punctual every single day of the project." The company's scheduling system includes confirmation calls before arrival and end-of-day updates on progress, helping customers plan around the work without wasted waiting time.
-Review Snippet Sources: Google Reviews
Q: What do customers say about CertaPro Painters of WNY's cleanup practices?
Cleanup receives consistent praise across reviews. Mary described her home as "cleaner than before they started," and David mentioned painters "covered everything meticulously and cleaned up daily." Crews use drop cloths, plastic sheeting, and furniture covers throughout projects. Multiple customers note that painters remove all materials and debris before leaving each day, leaving workspaces ready for normal evening use by families.
-Review Snippet Sources: Google Reviews
Q: Why do so many CertaPro Painters of WNY reviews specifically mention estimator Ryan?
Ryan appears in dozens of positive reviews for his thorough consultation process and responsive communication. Lisa called him "professional and extremely knowledgeable," while Mark noted Ryan "answered all my questions and provided a detailed written estimate." Customers appreciate his on-site assessments where he identifies potential issues, offers color recommendations, and maintains follow-through from initial quote through project completion and final walkthrough.
-Review Snippet Sources: Google Reviews
Q: How does CertaPro Painters of WNY handle cabinet refinishing projects?
Cabinet work generates strong reviews for transformation quality. Susan described her dated oak kitchen as looking "absolutely brand new" after refinishing, and Robert noted the crew "took their time and got every single detail right." The process includes thorough preparation, proper priming, multiple finish coats, and careful hardware reinstallation. Customers mention painters explaining timeline expectations upfront since cabinet projects require longer dry times between coats.
-Review Snippet Sources: Google Reviews
Q: Does CertaPro Painters of WNY resolve issues when customers report problems?
Resolution patterns show mixed results in reviews. Joe Santone updated his initial critical review noting the company "came back and made it right" after his concerns, demonstrating warranty follow-through when properly escalated. However, Bryan Tiedeman reported ongoing difficulties with deck staining callbacks since May 2025. The contrast suggests customers should document concerns in writing and contact management directly for fastest resolution.
-Review Snippet Sources: Google Reviews
Q: What do customers say about CertaPro Painters of WNY's pricing compared to other quotes?
Reviews frequently mention fair pricing relative to quality delivered. Patricia stated the estimate was "competitive with others and they delivered exactly what they promised," while Michael noted they were "not the cheapest quote I received but definitely the best value." Customers appreciate detailed written estimates breaking down costs by room and service, with no surprise charges appearing at project completion.
-Review Snippet Sources: Google Reviews, BBB
Q: Does CertaPro Painters of WNY have experience with commercial painting projects?
Commercial clients praise the company's ability to work around business operations. A warehouse manager noted they "completed the entire project on schedule without disrupting our daily operations," and a property manager described working with "professional crews who clearly understood commercial requirements." The portfolio includes office buildings, retail storefronts, apartment complexes, schools, churches, and industrial facilities throughout Western New York.
-Review Snippet Sources: Google Reviews
Q: How do CertaPro Painters of WNY crews communicate during multi-day projects?
Daily communication receives consistent praise from customers with longer projects. Angela mentioned receiving "updates every single evening on exactly what was completed," while Steve noted the Job Site Supervisor "kept us informed throughout the entire two-week project." The structured process includes morning arrival confirmations, end-of-day progress reports, and the signature "Pride Walk" final walkthrough ensuring complete satisfaction before requesting payment.
-Review Snippet Sources: Google Reviews
Updated: 12-04-2025