CertaPro Painters of WNY
Chooz Score Insights
Craftsmanship You Can See
Crews like Alex, Norberto, Bert, and Edwin get called out by name in review after review, and not just for being friendly, but for the quality of their finished work. The Chooz Score's review authenticity indicators are strong: reviewers mention specific project details, crew members by name, and realistic timelines. Customers consistently describe precision work across a wide range of services, from popcorn ceiling removal to full exterior repaints:
- Multiple reviewers praise meticulous prep work, smooth ceiling finishes, and careful edge and trim painting
- Crew members like Alex and Norberto are specifically requested and praised for attention to detail on specialty work like skim coating and wallpaper removal
- Long-time homeowners describe results that surpass previous painting companies they've used over decades
"We have lived in our home for 40 years and have had it painted a few times. This company has by far surpassed any painting company we have used." - Michael M., Google Review
The Reviews Speak for Themselves
The last time we conducted our Chooz Score analysis, CertaPro Painters of WNY had over 540 Google reviews with a 4.7-star rating. This company earned a Chooz Score of 84.5%. With nearly 20 years in business as a CertaPro franchise and local roots dating back to 1991 under Ventresca Painting, they've built a substantial presence in the Western New York market:
- Accredited with the Better Business Bureau since 2006, with additional reviews on Yelp and BBB totaling over 560 reviews across platforms
- The last time we conducted our Chooz Score analysis, reviews spanned multiple platforms including 4.5 stars on Yelp and a Nextdoor Neighborhood Favorite designation in 2022
"CertaPro was the only company who was able to get my interior paint job done in short notice. They did a fantastic job and did it quicker than expected!" - Aaron W., Google Review
Familiar Faces, Consistent Results
What sets this company apart is crew consistency. The same names appear across dozens of reviews spanning months of projects. The Chooz Score's in-house crews component shows consistency: the same crew names appear across multiple reviews, including Alex, Norberto, Bert, Diego, Edwin, Ken, Geo, and Juan:
- Reviewers frequently mention their specific painter or crew leader by name and describe individual work habits and personality
- Project managers like Cindy and Juan are praised for coordinating work, communicating through weather delays, and conducting thorough final walkthroughs
"Bert from CertaPro was at our home for one week. He was prompt, courteous, and cleaned up at the end of every day. His painting skills are fantastic and we are very satisfied with the excellent job he did for us!" - Roberta Z., Google Review
Questions to Ask CertaPro Painters of WNY
Deck and fence staining warranty coverage
The company backs residential painting with a two-year warranty, and one reviewer confirmed the company honored that warranty months after completion. However, at least one detailed review raises questions about how deck staining projects are handled when issues develop over time. If you're considering deck or fence staining, ask directly: "What does the two-year warranty specifically cover for deck staining, and what's the process if the finish starts peeling within that period?"
"Had our deck painted 2 years ago, paid thousands of dollars. I was talked into doing a solid stain when I was concerned about how quickly they might start to peel. Fast forward to the following spring, the paint/stain had lifted all over the deck. I called in and luckily got ahold of someone. Still to this day have not received a call back." - Bryan T., Google Review (no owner reply)
Find out more about how we CertaPro Painters of WNY
Worked with this company?
All verified feedback is published, positive or not. Identity and project verified before publication. Direct submissions are unpaid; invited customers may receive a disclosed $50 thank-you that never depends on their answers.
Additional Questions Answered
What do customers say about CertaPro of WNY's crew professionalism and on-site conduct?
Homeowners consistently describe painting crews that arrive on time, cover furniture and floors, and clean up at the end of each day. JoAnn Martina wrote that the three men on the team were a joy to work with, efficient, knowledgeable, professional, and kind. Multiple reviewers single out named painters for going above and beyond on prep work and finish detail.
How does the company handle negative feedback and project callbacks?
When issues surface, CertaPro typically responds within days. Dave Bauchat initially rated the company 2 stars after missed prep items on a cedar-siding job, but updated to note that within two days they came out and inspected the job, agreed with the assessment, and sent a new team who completely repainted the entire house. Owner replies to negative reviews regularly offer direct phone contact for resolution.
What types of exterior projects does CertaPro of WNY take on?
The company paints aluminum siding, vinyl siding, cedar shingles, brick trim, porches, fences, and decks. Karen Scherer chose CertaPro after comparing four quotes and praised the virtual project site for picking the right colors while working with their design team. Crews also handle power washing as a standard prep step before exterior coating.
How do repeat customers describe their experience coming back to CertaPro?
Several reviewers have used CertaPro multiple times over many years. Rick Anzalone has hired them on a number of occasions and found them to be very professional, reasonably priced, and always do a top quality job. Heidi F used CertaPro for a full exterior job in 2023 and again for interior work in 2024, calling both crews terrific.
What interior services beyond wall painting does the company offer?
CertaPro of WNY handles popcorn ceiling removal, wallpaper stripping, drywall repair, cabinet refinishing, and water damage restoration. Vanessa Diaw praised Alex and Jose for the removal of her popcorn ceiling, noting they were very punctual and had great mannerism. Robel Kamal highlighted the crew efficiency in both wallpaper removal and subsequent painting.
How does CertaPro of WNY manage large or multi-day projects?
Project managers assign dedicated crews and provide daily updates on progress. Barry Pfohl described how the team arrived on time every day, worked hard, cleaned up at the end of each day, and the supervisor came back for a final inspection to handle any minor touch-ups within an hour. The company uses an online portal for color selection and contract review.
What is the business entity and licensing status for CertaPro Painters of WNY?
CertaPro Painters of WNY operates as a sole proprietorship under Ventresca Painting Inc. The business is registered with the BBB since 2006 and carries an A+ rating with BBB Accreditation. New York State does not require a state-level painting contractor license.
-Verification Sources: BBB, NY Secretary of State
How CertaPro Painters of WNY Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how CertaPro Painters of WNY performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects CertaPro Painters of WNY’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.