Question 1

Q: Does CertaPro Painters of Columbia, MD maintain consistent punctuality?

Accepted Answer

Ashley Hoffmann experienced this during basement flood restoration when crews "showed up at 8:00 AM on the dot every single day." Walter Zakorchemny notes the team maintained schedule throughout his project. Dennis Raschka mentions timing reliability, while Sarah Solberg describes crews arriving as scheduled. Kirk Jacobson's coordination systems prevent the delays and schedule shifts common with contractors who overbook.

Question 2

Q: How does CertaPro Painters of Columbia, MD handle pricing transparency?

Accepted Answer

Emily Gorsky witnessed integrity when her wood siding revealed less damage than estimated. The team "significantly reduced our final invoice from the original estimate. We never would have known otherwise, so we really appreciate the honesty." Mike Vega describes pricing as "very affordably priced" with no surprise charges. Kirk provides itemized estimates locking in costs upfront.

Question 3

Q: What property protection measures does CertaPro Painters of Columbia, MD use?

Accepted Answer

Ashley Hoffmann mentions crews "took extra care to protect our home by laying down coverings through the main living area so our wood floors stayed clean and safe." Sara K. describes how the team "cleaned up without a trace," while Amy Pratt states they "leave no mess." Multi-layer floor protection prevents damage before work begins.

Question 4

Q: Is owner Aaron Ricks involved in CertaPro Painters of Columbia, MD projects beyond initial sales?

Accepted Answer

Aaron maintains hands-on involvement. Walter Zakorchemny appreciated that "Aaron pop over and check in with us as the project progressed," while Denise Reccardi praises "the owner of CertaPro, Aaron Ricks" for being "professional, attentive to details, kind, knowledgeable." Brian Pertman worked directly with Aaron from quote through completion, experiencing owner engagement throughout.

Question 5

Q: Does CertaPro Painters of Columbia, MD complete projects within estimated timelines?

Accepted Answer

Dennis Raschka reports the team "finished ahead of schedule" on his door painting project. Emily Gorsky notes "they did the work in one day" for wood staining, while Laura Mamounas describes how Kirk "arranged to have the job done in less than a week" for wallpaper removal. Multiple customers mention projects completing faster than initially quoted.

Question 6

Q: How does Kirk Jacobson at CertaPro Painters of Columbia, MD handle customer communication?

Accepted Answer

Kirk receives consistent praise. Walter Zakorchemny states Kirk "followed up on every question immediately," while Alyssa Kent notes Kirk "always responded promptly and was able to work with my schedule." Mike Vega describes Kirk as "professional, knowledgeable, courteous, and patient with our numerous questions." Over fifteen reviews mention Kirk by name, showing communication consistency.

Question 7

Q: What happened with the negative review at CertaPro Painters of Columbia, MD?

Accepted Answer

Yajaira Isabelle posted a detailed 1-star review in October 2025 describing paint cracks after two weeks, roof damage concerns, pressure washer damage to her pathway, and hoses left running. The company provided no public response or resolution attempt. The absence of acknowledgment stands out given the typically responsive approach demonstrated in other customer interactions.

Question 8

Q: Does CertaPro Painters of Columbia, MD handle complex restoration and specialty work?

Accepted Answer

Denise Reccardi describes restoration on her 1968 home involving detailed structural repairs. Dennis Raschka mentions they "patched an 8 foot trench in the ceiling that electricians made installing pot lights" alongside custom treatments. Kathleen Drachbar reports they "got two layers of wallpaper removed" efficiently. Emily Gorsky's project included wood rot replacement with precise stain matching.

Question 9

Q: How far does CertaPro Painters of Columbia, MD travel for projects?

Accepted Answer

Multiple customers across Howard and Montgomery Counties mention service. J Owens hired them for HOA work stating "we will definitely be using them again for future projects." Robin B Harris used them "twice" for different properties, while Mary D describes service as "excellent." Anne Painter hired them multiple times. The company serves communities within 30 miles of Columbia.

Question 10

How CertaPro Painters of Columbia, MD Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Whaley's Painting and More performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects Whaley's Painting and More’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 11

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 12

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

CertaPro Painters of Columbia, MD

Chooz Score Insights

About CertaPro Painters of Columbia, MD

Q&A Based On What Customers Are Saying About CertaPro Painters of Columbia, MD