CertaPro Painters of Southern Maryland
About CertaPro Painters of Southern Maryland
Mark Smith and Darcy Scott have built a business with over 200 five-star Google reviews and a 4.8-star rating through consistent practices and quality painting. Mark personally conducting on-site estimates with detailed measurements, Darcy coordinating projects through office manager Amber Sakadales, crew leaders Carlos and Denis texting progress updates showing exactly which rooms received attention each day. Reviews mention teams covering floors with multiple protection layers, thorough cleanup completing each workday, and final walkthroughs where Mark points out completed details before customers notice.
When Michele Avrick needed interior painting with multiple changes during the project, CertaPro didn't just accommodate the evolving scope. Office staff communicated frequently about revisions, supervisor worked with the family when stain color preferences shifted, and the team matched exactly what was requested. The flexibility demonstrated how the veteran-owned company handles real-world project adjustments rather than rigid adherence to initial plans.
Projects range from single-room refreshes to complete home transformations requiring drywall repair and ceiling work. Customers mention estimator Charles Butler providing detailed written proposals, Denis and his painters arriving punctually throughout multi-day projects, and Julio's crews completing cabinet refinishing that transforms kitchens. The husband-and-wife ownership team, both fully licensed and insured with Maryland Home Improvement License #72568, operates from their Upper Marlboro office while covering Prince Georges County, Charles County, and St. Mary's County throughout Southern Maryland.
Updated: 11-03-2025
Q&A Based On What Customers Are Saying About CertaPro Painters of Southern Maryland
Q: Does CertaPro Painters of Southern Maryland actually show up on time like reviews claim?
Multiple customers confirm punctuality patterns. Ronald Leukhardt describes how the "crew arrived on time and got right to work" with "completely cleaned up at the end of each day." Kate Rowe notes teams "arrived on time" and were "incredibly polite and respectful throughout the process." Morning confirmations and consistent daily schedules appear standard across projects.
-Review Snippet Sources: Google Reviews
Q: What makes CertaPro Painters of Southern Maryland's cleanup process different from other contractors?
Customers consistently praise end-of-day cleanup practices. Amber Mallery Lewis specifically mentions crews "left everything spotless" after completing work. Ronald Leukhardt emphasizes they "completely cleaned up at the end of each day." The attention to leaving work areas clean, not just at project completion but daily, distinguishes their operational approach.
-Review Snippet Sources: Google Reviews
Q: How involved is owner Mark Smith in CertaPro Painters of Southern Maryland projects?
Mark conducts initial estimates and remains accessible throughout projects. K L notes "Mark the owner did an on sight visit" with a quote that was "perfect." Customers reference Mark's personal involvement in consultations, his detailed measurement process, and availability for questions. Direct owner engagement appears consistent rather than delegated entirely to crews.
-Review Snippet Sources: Google Reviews
Q: Does CertaPro Painters of Southern Maryland finish projects on the timeline they promise?
Reviews show projects completing on schedule or early. Barry Taylor states they "kept us informed every step of the way until finish." Fennie Tolver was surprised when work "was finished in two" days instead of the quoted three. K L describes the "time to execute was phenomenal." Timeline accuracy and sometimes faster completion appear in multiple customer experiences.
-Review Snippet Sources: Google Reviews
Q: What's the role of Amber Sakadales at CertaPro Painters of Southern Maryland?
Amber serves as office manager coordinating customer communication. Tom Benjaminson calls her a "pure joy" to work with and describes her as the "go to individual" when he needed assistance. Michele Avrick mentions office staff, including Amber, communicated frequently and were "so helpful, even when we had multiple changes." She maintains customer contact throughout projects.
-Review Snippet Sources: Google Reviews
Q: How does CertaPro Painters of Southern Maryland handle cabinet refinishing projects?
Tom Benjaminson's kitchen cabinet project demonstrates their capability. The painters were "exceptional professional and took great care to get the job done correctly." Cabinet work appears as a specialty service with dedicated attention. Multiple reviews reference kitchen transformations, suggesting cabinet refinishing receives the same detailed approach as wall painting.
-Review Snippet Sources: Google Reviews
Q: Does CertaPro Painters of Southern Maryland provide detailed estimates through Charles Butler?
Charles Butler conducts thorough estimate consultations. Vanessa Tyson describes how Charles "provided the most detailed and customer focused consultation" compared to other contractors. He was a "wealth of information" who "took his time" and she "didn't feel rushed." He provided an "detailed/itemized estimate" with actual measurements, unlike competitors who were "in and out in a few minutes."
-Review Snippet Sources: Google Reviews
Q: What happens when CertaPro Painters of Southern Maryland encounters unexpected issues during projects?
Michele Avrick's experience shows problem-solving approach. When stain color needed adjustment, the supervisor "worked with us when we had a difference of opinion" and "was able to match exactly what we asked to change." Rather than defending original choices, the team adapted to customer preferences and delivered requested modifications.
-Review Snippet Sources: Google Reviews
Updated: 11-03-2025