Chooz Score Insights
Why Customers Choose Todd's Painting
Customers Keep Coming Back
What sets Todd's Painting apart is the kind of loyalty that only comes from decades of consistent results. High marks on the Chooz Score's customer retention indicators: reviewers don't just recommend this company, they return for project after project over years and even decades:
- Lori Lucia has used Todd's Painting for over 30 years and continues to call for new projects across multiple properties
- John Popovitch hired Todd for his current bathroom after using him in his previous home, saying he "can't stop using the guy"
- S. B. has trusted Todd with their shop, their home, and their mother's home, noting the peace of mind of knowing the work will be done right even in their absence
"Todd has painted a couple of times for us and does amazing work. He painted my chain link fence with slots which gave the fence a whole new look. He painted my vinyl sided shed a totally different color and made the 20 year old shed look brand new." - Patty C., Google Review
The Reviews Speak for Themselves
The last time we conducted our Chooz Score analysis, Todd's Painting had over 150 Google reviews with a 5.0-star rating. This company earned a Chooz Score of 86.5%. Reviews span multiple platforms with consistent praise:
- The last time we conducted our Chooz Score analysis, reviews spanned Google, Facebook, and Yelp, with the strongest presence on Google where the perfect rating stands out
- Over 10 new reviews in the last 3 months alone, confirming this company is actively serving customers right now, not coasting on old momentum
- The Chooz Score's review authenticity indicators are strong: reviewers mention specific project details, crew members by name, and realistic timelines
"Todd's Painting, what can I say that you probably haven't already heard. Todd painted the entire interior of my home to include the interior stair railings and spindles. The job was nothing short of immaculate and professionally done." - Donald K., Google Review
Fast Turnarounds, No Shortcuts
Customers consistently mention the same thing: Todd and his crew get work done faster than expected without cutting corners. The Chooz Score's recent activity weighting confirms a steady stream of projects, and the reviews back it up with specific timelines:
- Danielle Buglino had her project completed in 48 hours, while Laura Contino's bathroom, foyer, and entrance way were finished between 8am and 3pm in a single day
- Jenna Fanelli received her estimate one day and had the entire job completed by 5pm the next, including painting over wallpaper
"Had multiple rooms that needing painting and was looking to get it done ASAP. Todd and his team more than delivered. He stopped by to give me an estimate, and the very next day he and his crew were at my house early and finished with everything before 5pm." - Jenna F., Google Review
Questions to Ask Todd's Painting
Protection of areas outside the scope of work
One recent review raised concerns about protection of surfaces not being painted, including moldings, ceiling fans, and newly refinished floors. While the overwhelming majority of reviews praise Todd's cleanliness, it's worth confirming upfront. Ask them directly: "What specific steps will your crew take to tape off and protect my trim, ceiling fixtures, and floors during the project?"
"I realized they had not taped off any of my mouldings, devices or ceiling fan. I had personally removed all faceplate covers myself. I also realized that there was a lot of small paint specs on my floor throughout the room which I had to clean up myself." - Magdalena R., Google Review
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Additional Questions Answered
Why do long-time customers keep returning to Queen City Painting for new projects?
Diane Klein brought Jeff back for a third time, calling him "professional, considerate and hard working" across projects spanning over a decade. Kim Bartley wrote that reliability and honesty keep her coming back year after year. Robert Graves, also on his third or fourth project, said he "would not use anyone else." Repeat customers consistently note that the pricing stays fair and the quality never dips.
How does the team handle wallpaper removal and damaged walls underneath?
Jeff Roach described a large-scale wallpaper removal across six medical offices where the process damaged the underlying wallboard. The crew then repaired and sealed the surface with oil-based paint, applied three rounds of skim coating, sanded, primed, and finished with two coats of Sherwin-Williams paint. Susan Coffed noted that Jeff "removed wallpaper seams and patched several ceiling holes" and praised his drywall repair ability.
What does a typical interior painting timeline look like for a full home?
Stephen Carr had his entire interior painted in three days. Frederick Wuenschel had 11 rooms completed and praised the crew for being "efficient" with "very fair" charges. Zak Piper needed a whole-house paint job and popcorn ceiling scraping done within a three-week window between closing and move-in, and Jeff juggled other jobs to make the deadline work.
How does Jeff handle the popcorn ceiling removal process?
Katrina Wegner had all ceilings resurfaced from popcorn and painted, calling the result "above and beyond." RP FWNY described a two-room job where the crew removed popcorn material, resurfaced and painted the ceilings, then retouched wall edges with "no muss no fuss." Melissa Chabot confirmed the team was "on time, efficient, clean and friendly" during her popcorn removal.
What separates Queen City's pressure washing from standard power washing?
Janet LoPresto specifically praised the soft wash technique, calling it "a game changer and so much better than power washing" for being gentler on the house while still delivering results. Dale Costilow said Jeff was transparent about what would and would not come out before starting, and Brendon noted that years of dirt and algae came off to reveal siding that "truly looks like new."
How involved are Jeff and Missy throughout the project from estimate to completion?
Katie described a division of labor where Jeff handles the painting and Missy manages communication, scheduling, and pricing, calling the pair "professional, reliable, and wonderful to work with." Carl Maranto echoed that Jeff delivered impeccable work while Missy "was on top of everything." Multiple customers confirm they deal directly with the business owners from first call through final walk.
What is the licensing and business entity status of Queen City Painting?
New York does not require a statewide painting contractor license. Queen City Painting LLC is registered with the New York Department of State as a Domestic LLC (DOS ID 4996057), filed on 8/18/2016, with Active entity status. The company is EPA Lead-Safe Certified and BBB A+ Accredited since 12/31/2013.
-Verification Sources: NY Department of State, BBB, EPA
How Queen City Painting & Wash Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Queen City Painting & Wash performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects Queen City Painting & Wash’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.