Question 1

Q: How carefully does Colors of Rochester protect a customer's home during a painting project?

Accepted Answer

Protecting clients' belongings is one of the most consistently praised aspects of Colors of Rochester's work. Rosemary Dunbar noted the crew "was careful with all our belongings and furniture" and left the space in excellent condition. Angela Scalzo described the team as "very respectful of our home." Several reviewers specifically comment that the crew leaves spaces cleaner than they found them, with thorough post-job cleanup built into every project.

Question 2

Q: Which Colors of Rochester crew members do customers mention most, and what do they say?

Accepted Answer

Customers frequently name individual crew members across projects. Julia is praised for precision and thoroughness on multiple jobs. Grace earns specific mention for detail work and professionalism. MaryBeth, Scott, and Makayla each appear in reviews for their attentiveness and quality of execution. Francine Capotosto described the crew as "very professional, thorough, detail-oriented." The consistency of named mentions across unrelated reviews reflects a stable, recognizable team.

Question 3

Q: What do Colors of Rochester reviews say about cabinet painting and refinishing results?

Accepted Answer

Cabinet work draws some of the most enthusiastic responses in Colors of Rochester's review history. Customers describe transformations that make existing cabinets look newly installed. Hope's process involves thorough surface preparation and precise finish application. One reviewer called the completed cabinets "absolutely beautiful" while another described results that made their kitchen feel like a completely different space. The portfolio page shows before-and-after sets for two-tone cabinet projects and full kitchen cabinet refinishing.

Question 4

Q: Why do Colors of Rochester customers keep coming back for additional projects?

Accepted Answer

Repeat business is a notable pattern in the reviews. Ann Marie Depoian explicitly states this was her "4th job with Colors of Rochester," citing consistent quality as the reason. Andrea P. mentions having "another job lined up" before her current project was even complete. Several other reviewers note they have already scheduled follow-up work or recommended Colors of Rochester to neighbors and family. This retention pattern spans both the prior ownership era and Hope Worthington's current leadership.

Question 5

Q: How does Colors of Rochester handle communication from estimate through project completion?

Accepted Answer

Communication is one of the highest-frequency themes across Colors of Rochester reviews. Customers describe Hope as responsive, clear, and proactive throughout the entire process. Lekeisha Graham praised the team for being "very communicative throughout the whole process." Multiple reviewers note that estimates are provided promptly and that clients are kept informed at each stage. Hope's direct involvement in scheduling and client contact is mentioned repeatedly as a distinguishing feature of how the company operates.

Question 6

Q: Do Colors of Rochester customers feel the pricing is fair relative to the quality of work delivered?

Accepted Answer

Pricing comes up positively in multiple reviews, with customers describing estimates as reasonable and the value as strong relative to the finished result. Erika S noted that Hope's "quotes were on time and reasonable." Several reviewers who mention getting multiple estimates describe Colors of Rochester as competitively priced while delivering noticeably higher quality than lower-cost alternatives. No reviews cite unexpected charges or pricing disputes, suggesting consistent alignment between quoted and final costs.

Question 7

Q: How did Colors of Rochester respond to the one negative review left on their profile?

Accepted Answer

One negative rating — a one-star review with no accompanying text from Matthew Thelen in November 2024 — appears in the Colors of Rochester Google profile. Hope responded directly and professionally, writing "I'm so sorry to hear about your experience. Please contact me at…" and providing her direct contact information. Rather than disputing the review publicly, she invited private resolution. No other substantive negative reviews with written complaints appear in the 2-year review period.

Question 8

Q: Is Colors of Rochester licensed and registered in New York State?

Accepted Answer

New York State does not require a state-level painting contractor license for painting contractors. Monroe County and the City of Rochester do not impose a home improvement contractor licensing requirement for painters, unlike New York City and select downstate counties. Colors of Rochester operates as Colors of Rochester, Inc., an active domestic business corporation registered with the New York Department of State (DOS ID 5840801). The parent operating entity, JDW Home Solutions, LLC, is also registered with the NY DOS. The company additionally holds Monroe County Minority Woman Business Enterprise (MWBE) certification.

Question 9

How Colors of Rochester Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Colors of Rochester performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects Colors of Rochester’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 10

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 11

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

Colors of Rochester

Chooz Score Insights

About Colors of Rochester

Q&A Based On What Customers Are Saying About Colors of Rochester