Chooz Score Insights
Hands-On Leadership
Crews like Julia, Grace, and MaryBeth get called out by name, but the person mentioned most often is owner Hope Worthington herself. Hope personally handles estimates, guides color selection, and works alongside her crew on projects. The Chooz Score's owner engagement indicators are strong: Hope is mentioned by name in the vast majority of reviews, and her hands-on presence is a recurring theme across the board:
- Customers describe Hope walking them through the entire process, from color consultation to final walkthrough, with direct communication at every step
- Hope's personal follow-ups and responsiveness stand out, with multiple reviewers noting she answers questions promptly and keeps clients informed throughout
"Hope Worthington is the new owner of Colors of Rochester. We found her to be dependable, reliable, and good natured. Hope's workmanship was top notch. We wouldn't hesitate to hire Hope or recommend her to others." - Arthur B., Google Review
Years of Consistent Results
The last time we conducted our Chooz Score analysis, Colors of Rochester had over 55 Google reviews with a 4.8-star rating. This company earned a Chooz Score of 85.1%. With roots stretching back decades under previous ownership and a smooth transition when Hope Worthington took the reins in late 2023, the company has maintained its reputation through the change:
- 100% recommended on Facebook with over 20 recommendations
- The last time we conducted our Chooz Score analysis, reviews spanned multiple platforms including Nextdoor, where Colors of Rochester earned 10 Faves from Rochester-area neighbors
- Monroe County MWBE certified, OSHA 10 Construction certified, with additional crew credentials in Lead and Silica Awareness, Fall Protection, and CPR/AED/First Aid
"We can't say enough good things about Hope Worthington and Colors of Rochester! Attention to detail, professional and always mindful to approach our space as if it were her own." - Sara C., Google Review
The Details Matter Here
Projects consistently finish with the kind of precision customers notice and call out by name. Words like "meticulous," "detailed," and "thorough" appear across dozens of reviews, and the prep work draws as much praise as the finished product:
- Multiple reviewers describe Hope's attention to edges, trim, ceilings, and wall blemishes, with several noting she went above and beyond to address cracks and imperfections before painting
- Cabinet painting and refinishing projects earn some of the most enthusiastic responses, with customers describing transformations that make existing kitchens feel brand new
"Hope is METICULOUS! She spends the time to make things perfect! She and her crew painted my entire home from top to bottom. Ceilings, walls and trim. I love the change new GOOD paint made my home look." - Marcia E., Google Review
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Additional Questions Answered
How does the Colors of Rochester crew handle detailed prep on older homes with cracked joints and wall blemishes?
Homeowners with older properties describe thorough preparation before any paint goes on. Bill Stumbo noted that Hope spent time "carefully preparing the surfaces, retaping a couple joints, fixing a corner, and finding every blemish and making it right before painting." Sara Cousins shared a similar experience with basement work, mentioning that Hope "went above and beyond" on scraping and drylock application.
What do customers say about Hope Worthington and her crew showing up on time and staying organized throughout the project?
Punctuality and organization rank among the most frequently mentioned qualities in reviews. Margaret Richards described the crew as "professional, very neat, and well organized" and noted attention to existing wall blemishes and cracks. John Ward highlighted that the team "were on time each day, cleaned everything up each night, and were very professional."
How has Colors of Rochester handled larger multi-room or multi-area interior projects?
Several homeowners have trusted the crew with extensive interior work spanning multiple rooms. Marcia Eygabroat had her "entire home from top to bottom" painted, including ceilings, walls, and trim. Sandy Pavone started with kitchen and powder room work and expanded to "dining room, living room, stairs and two hallways" after seeing the initial results.
What experience does Colors of Rochester have with exterior painting projects?
Exterior clients report the same attention to detail seen on interior work. Russ Roberts praised the team for "meticulous care on the removal, spraying and reinstallation of the shutters" and called out the front porch blue ceiling. Andrew Smith described an "incredible job at a very reasonable price" on the exterior of his house. collett pruitt named Hope her go-to painter for all future exterior and interior work.
How does Colors of Rochester accommodate scheduling changes and unique situations during a project?
Flexibility stands out in customer accounts of working with the crew. Ann Marie Depoian changed her paint color mid-project and Hope accommodated the switch on day two, even returning later to repaint a spot after a ceiling repair. dana boshnack noted the team worked around items left behind in an apartment and handled a last-minute scheduling change "without any problem."
What draws repeat customers back to Colors of Rochester for additional painting work?
Ann Marie Depoian described her most recent project as the "4th job" Colors of Rochester completed for her household and plans to continue using them. Andrea P. was so pleased with four rooms of interior work that she already had a second job lined up. Nick DiBella, William Wicks, and others explicitly stated they plan to call Colors of Rochester for future projects.
What is the licensing and business registration status for Colors of Rochester in New York?
New York State does not require a statewide painting contractor license. Colors of Rochester, Inc. is registered as an active Domestic Business Corporation with the NY Department of State (DOS ID 5840801, filed 9/22/2020). The company operates as a DBA of JDW Home Solutions, LLC, and maintains full insurance coverage and MWBE certification through Monroe County.
-Verification Sources: NY Department of State Division of Corporations, company website