Catchlight Painting

Cleanliness appears in nearly every positive review. Customers describe crews using drop cloths, plastic sheeting, and HEPA vacuums throughout projects. Rachel noted her space was left "cleaner than when they started," while Jennifer observed "immaculate cleanup" daily. The company emphasizes containment with tack mats and negative air machines to prevent dust migration into living areas.

Catchlight exclusively employs W2 painters rather than subcontractors. Their website introduces each crew member by name, and reviews consistently mention the same painters. Doug described them as "true professionals," and Amanda praised how "every Catchlight employee shows up in a company uniform." All employees undergo CORI background checks and drug testing before joining the team.

Catchlight won the 2016 PDCA PIPP Award specifically for historic exterior restoration. They understand older building materials like horsehair plaster, calcimine ceilings, and shiplap clapboards. One customer with a 122-year-old home appreciated that Nigel was "so knowledgeable about the science of painting" and "all state and federal regulations." Their EPA certification ensures safe lead paint handling.

Reviews show mixed experiences with communication. Many customers praise the daily updates, with one noting they "liked the updates we received about what was done each day and what they would attempt the next day." However, some customers experienced delays in response times for scheduling and touch-ups. Owner Nigel Costolloe personally responds to all online reviews.

A few customers raised concerns about billing transparency, particularly for smaller handyman projects. One reviewer disputed charges for a brief visit, while another experienced frustration with project management on a longer job. Owner responses tend to defend company practices rather than offer resolution. Most customers report transparent, detailed estimates, with Julie noting "pricing was fair" and the crew "delivered exactly what was promised."

Reviews frequently name individual painters, suggesting consistent crews and personal connections. Customers praise Eraldo for tackling "complex challenges" and his photography hobby. Eduardo earned recognition for being "here every day exactly when he said he would be." Carlos and Marcos reportedly went "above and beyond." Pete manages projects after joining in 2018 with 12 years of experience.

Catchlight positions itself as a premium contractor and acknowledges their pricing reflects employee benefits, insurance, and quality materials. Repeat customer Thom Mulhern has used them since 1995, calling them "expensive but always fair." Multiple reviews describe the value, with one customer stating "quality of work performed by Catchlight is beyond measure." The company offers a three-year warranty on all work.

Catchlight has operated since 1994, completing 30 years in business. Customer retention is notably strong. Thom Mulhern has been a client for 29 years. Another reviewer mentioned using them "on two separate occasions over the past three years" and found their "attention to detail is impeccable." The company states most projects come from repeat business or past customer referrals.