Klappenberger & Son

Arturo provides hands-on guidance during consultations. Tina Zhang mentions he "gave us great advice on paint sheens and was very patient and accommodating with my requests and changes." The website indicates they bring 8.5 x 11 color samples from top national designers to appointments. Crews apply paint samples to walls for customer approval before beginning full work, ensuring satisfaction before project commitment.

Reviews show consistent accommodation of scope changes. Travis Mann notes "I had found a few other small things that needed fixing and they were able to add these things on without rescheduling." Fatomeh Oreizi mentions Arturo was "flexible and accommodating when we asked him to add the laundry room cabinets one day after the painting process began." Pricing adjustments for added work are handled reasonably.

The refinishing process uses spray application for doors and drawers rather than brush and roller methods. Fatomeh Oreizi describes "the four day painting process" and notes "they also did a nice job cleaning up after everything was done." The company offers a 5-year warranty against chipping and peeling when the clear coat option is selected, demonstrating confidence in their spray process and materials.

Multiple customers confirm consistent timeline performance. Kirsten Chalk notes they "were able to start and finish ahead of our timeline," while Chelsea Bender describes how crews "worked diligently to get it done in time, including weekends and holidays." Nick Bleil mentions the team "worked tirelessly for 3 weeks to ensure our home was ready for us to move into." Arturo coordinates schedules accordingly.

Reviews consistently mention thorough protection and cleanup. Travis Mann describes how crews "handled moving furniture out of the way and put everything back the way it should be once the work was complete." Celest Womack notes "employees arrived on time and completed tasks as outlined." Work areas remain clean throughout projects, with comprehensive final cleanup performed before walkthroughs. Furniture protection systems are standard.

Sandra S. reported never receiving an estimate after someone came for consultation, stating she "tried contacting them and got the run around." This review received no owner response. Paula R Tatum on Facebook had a similar experience, noting Jon came for consultation but despite texts, calls, and messages, "Jon was at my home on April 8th, today is April 25th, crickets!" These represent estimate follow-through breakdowns.

Punctuality appears consistent across reviews. Tina Zhang states the team "arrived on time every day and were very efficient." Lauren Moskie mentions they "show up on time" for both initial projects and follow-up work. Andrew Lawton references their reliability, and the website commits to punctuality from first meeting through final walkthrough. Morning coordination from Arturo confirms daily crew arrivals.

Multiple customers reference competitive and fair pricing. Kirsten Chalk describes receiving a "great price" and calls it "a good deal for the project." Lora Gerlach mentions "pricing was very competitive." The website explains their pricing uses accurate production rates rather than guesswork. Travis Mann notes they "were very reasonable about the added cost of the unexpected work."

Arturo maintains involvement from estimate through completion. His website states, "I am the owner, estimator, and project manager on your job from start to finish." Reviews confirm this with Tina Zhang noting "Arturo was also very flexible and willing to work with our tight timeframe" and Andrew Fuget stating "Kenny was there to answer any question at any time of day." His cell (202-644-6105) remains accessible.