Here is the corrected About section only (FORMAT 1):
When Gary Niederpruem contracted with Rhino Shield of Michigan in August 2024 for a May start date, he wondered if a coating company could hit a timeline eight months out. They arrived on the exact day promised, finished his entire home exterior in eight days, and even watered his plants while he was away. That level of follow-through defines how owners Marc and Sheryl Mercier run their Brighton-based operation through their company, Timeless Coatings LLC.
The company serves as the exclusive Rhino Shield ceramic coating installer across Southeast Michigan, Lansing, Grand Rapids, Traverse City, and surrounding regions. Their crews handle residential and commercial exteriors including homes, pole barns, cabins, office buildings, and apartment complexes. Field supervisors Eduardo, Yovany, Raul, and Antonio lead installation teams, while office coordinator Halley manages scheduling and client communication.
The fully licensed and insured team is BBB accredited and all projects include a 25-year transferable warranty against cracking, chipping, and peeling.
Updated: 03-26-2026
Customers consistently describe thorough prep work as a standout practice. Joy noted that Antonio's team spent "2 days painstakingly patching all the knot holes and cracks" on her cabin. Martin Leonard praised how they "replaced any wood rot found and caulked any openings." Henry Tafa described the full process of power washing, caulking, and repairing damaged wood before any coating was applied. The owner has stated that prep work is their competitive advantage.
-Review Snippet Sources: Google Reviews
Eduardo, Yovany, and Raul appear across multiple reviews with specific praise. Wade Seaver wrote that "Eduardo exceeded our expectations" and called his competency "outstanding." Lisa Wu Fate described Yovany's team as keeping "everything tidy throughout the job" while being attentive to detail. Pam Smith named Raul, Alejandro, and Mateo individually for their preparation and painting work, calling them "very professional gentlemen."
-Review Snippet Sources: Google Reviews
Multiple customers address cost directly and conclude the investment pays off. Heather Rumler, a repeat customer, stated it is "certainly an investment, but you end up saving money in the end because you don't have to repaint every couple of years." Robert Sharrow acknowledged it was "expensive, but I like the 25 year guarantee." Halley E. on Yelp called it "a little pricey but so worth it." Dana Fraser found it more practical than replacing siding entirely.
-Review Snippet Sources: Google Reviews, Yelp
Several reviews describe unexpected extras. Gary Niederpruem shared that the crew "even watered my plants when I was gone for a few days." Halley E. on Yelp mentioned that painters "even helped me with some mulching when I was outside tending to my garden." Shannon Homa noted Eduardo "even had his guys paint our chicken coops" alongside the pole barn project. These small gestures appear consistently across reviews.
-Review Snippet Sources: Google Reviews, Yelp
Office coordinator Halley receives specific praise across multiple reviews. Yolanda Ludington described how Halley "patiently answered all my questions and concerns beforehand, during, and after" the project. Gary Niederpruem singled out "Halley in the office" as outstanding. Kelley Klein thanked Halley by name alongside the field team. Shannon Homa also credited Halley for "delivering extra materials" and Lori for ongoing support.
-Review Snippet Sources: Google Reviews
Customers who have had the product for years report lasting results. Paul Calhoon wrote that "after several years it still looks freshly painted" on his vintage 1800s home. Heather Rumler confirmed her house and carriage house "still look perfect and that was done in 2019." Darryl Carr reported a measurable benefit, noting his "DTE energy bill reflects a reduced usage of at least 6 percent" after installation.
-Review Snippet Sources: Google Reviews
Karen Fletemier left a 1-star review describing a deposit of $5,768 on a $38,454 contract. After canceling on the 10th day (past the 3-day rescission period), she received only $4,000 back, with $1,768 retained for "commission to the representative" and "administration fees." No work had been performed. This review has received no public response from the company, which contrasts with their 94% response rate on other reviews.
-Review Snippet Sources: Google Reviews
Repeat business and referral patterns appear in the reviews. Heather Rumler stated "this is the second time we've used Rhino Shield and we are equally impressed." Livingston Pressure Washing, a local business, reported having "referred Rhino Shield to a few dozen of our customers" with every one being satisfied. Yolanda Ludington wrote that she has "already referred Rhinoshield of Michigan to family and friends" based on her experience.
-Review Snippet Sources: Google Reviews
Michigan requires a Residential Maintenance and Alteration Contractor license for residential projects over $600. Rhino Shield of Michigan operates under the legal entity Timeless Coatings LLC, which holds Michigan Residential Builder Company License No. 2102200455, issued 4/26/2011, with a status of Issued and an expiration date of 5/31/2029. The business entity Timeless Coatings LLC, Entity ID 801469256, was filed on 8/1/2008 with the Michigan Department of Licensing and Regulatory Affairs, with a status of Active and Good Standing. The registered agent is Sheryl Mercier at 2150 Pless Dr., Suite 7A, Brighton, MI 48114.
-Verification Sources: Michigan LARA (aca-prod.accela.com), Michigan Business Registry (mibusinessregistry.lara.state.mi.us)
Updated: 03-26-2026