Chooz Score Insights
Responsive from First Call to Final Walkthrough
The owner answers for his own work, and it shows from the first phone call. Scott Tomlinson and estimator Jake Tomlinson stay hands-on from the opening walkthrough and written quote all the way to the final touch-ups, and the company responds to nearly every review that comes in. Those replies aren't copy-paste thank-yous. They name the reviewer, reference the actual project, and read like a person wrote them, which is what the Chooz Score's review response quality component is built to reward. Across the reviews, a pattern emerges. People feel looped in the whole way through, and the follow-through doesn't stop at the last coat. "From the first phone call with Jake, to the initial estimate visit, to the repair/repaint process (which was amazingly efficient and quick), to the follow-up (on a Saturday of all things!) for a few things that we wanted touched-up, the whole experience was beyond professional and exceeded our expectations." - Jeff M., Google Review
Over 220 Reviews, and Still 4.9 Stars
Over 220 Google reviews, and the average still sits at 4.9 stars. The last time we ran our Chooz Score analysis, CertaPro Painters of Fayetteville had over 220 Google reviews with a 4.9-star rating, and fresh ones were still landing most weeks. The picture holds up beyond Google. The company is 100% recommended on Facebook and carries 4.7 stars on Yelp, so the reputation doesn't lean on a single platform. It has been in business since 2017, serving Fayetteville along with Sanford, Goldsboro, and Lumberton, and all of it adds up to a Chooz Score of 88.8%. "Got quotes from three companies, selected CertaPro of Fayetteville, and here's why. Painters arrived on time, respected my property, and provided a quality paint job. Crisp lines, no overspray, and attention to detail." - MCL, Google Review
The Same Names, Job After Job
Crews led by Fidel, Walter, and Alejandro get called out by name in review after review, which is rare for a painting company and telling when it happens. These are foremen who run the same crews from one job to the next, so the painter who did your neighbor's trim is often the one doing yours. The Chooz Score's in-house crews component picks up on that consistency, with the same foreman names surfacing across dozens of reviews. On one exterior job, Fidel's team prepped the deck, brick, and trim before a drop of paint went up, then walked the homeowner around at the end and caught touch-up spots the owner hadn't spotted. "Fidel and his team meticulously prepped the home to prevent a drop from getting on the deck or brick. They then did the same for the trim. Afterwards, Fidel showed us around the house and we noted any areas in need of touch-ups, and he caught some spots not even we saw." - Zach K., Google Review
Find out more about how we CertaPro Painters of Fayetteville, NC
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Additional Questions Answered
How do CertaPro Painters of Fayetteville crews treat a customer's home during work?
Their crews protect the home before any painting starts. Carrie Alvis said the team "moved furniture, covered the furniture and every inch of flooring", and Facebook reviewer Adam Hall noted they "Took precautions to keep the area clean and cleaned up materials when done". Drop cloths, masking, and a daily tidy-up show up over and over, so floors and belongings stay covered from the first day through the final walkthrough.
What do reviewers say about professionalism and courtesy at CertaPro Painters of Fayetteville?
Reviewers describe polite, professional painters from the first visit to the last. Deb Disney wrote that "The painters were respectful and hard working and did a great job", and Blanche V. Williams said "everyone was helpful and very professional". The same praise turns up across dozens of write-ups, with customers pointing to courteous crews who answer questions, respect the house, and carry themselves well throughout a project.
Does CertaPro Painters of Fayetteville stay on schedule and finish work quickly?
Yes, crews arrive on time and often finish ahead of schedule. Greg Lecronier said "They were on time, kept to the schedule, were very courteous", and Tommy Burd noted "they completed the job a day earlier than projected". Reviewers repeatedly mention prompt starts, steady daily progress, and fast turnarounds, with several homeowners surprised by how quickly a room or a full house was wrapped up.
How does CertaPro Painters of Fayetteville handle cabinet refinishing and interior painting?
Cabinet refinishing and interior repaints are a frequent request, and reviewers are pleased with the outcome. Lena Taylor wrote that "the follow through by Scott and Alejandro did an amazing job with our cabinets", while Erwin Kelly said "the kitchen cabinets looks like a whole new kitchen". The team masks countertops and floors, works around fixtures, and treats kitchens with the same care as a full exterior job.
What exterior and prep work does CertaPro Painters of Fayetteville do before painting?
Exterior painting starts with heavy prep, which reviewers single out most. Zach Kamla wrote that "Fidel and his team meticulously prepped the home", and Bob McCorkle pointed out that "the preparation that makes all the difference". Pressure washing, scraping, caulking, and priming come before any color reaches siding, decks, or trim, and homeowners credit that groundwork for finishes that hold up through local heat and humidity.
How does CertaPro Painters of Fayetteville handle estimates, pricing, and color choices?
Every project opens with a free estimate and help choosing color. Ernie Cox recalled that "Jake was able to help us with suggestions on the colors to use to obtain the effect we wanted", and McKenzie Morgan found "the price was half of what I was quoted elsewhere". A sales visit, a written quote, and a color consultation come first, and reviewers often mention fair, competitive pricing.
What do reviewers say about the quality of CertaPro Painters of Fayetteville?
The finished quality and attention to detail draw the most praise. Writing on Yelp, James B. said "their professionalism and attention to detail were outstanding", and Debbie Burney added "In my 75 years I have never had this level of perfection". Crisp lines, smooth walls, and careful touch-ups turn up across the reviews, and crews come back to fix any spot a homeowner flags.
Do customers return to CertaPro Painters of Fayetteville for more projects?
Many customers hire the company more than once and send friends its way. On Facebook, Shelia Brooks wrote "Highly recommend", Jon King noted this was his "3rd time using these guys", and Nancy Baker explained "The work was perfection hence why we are repeat customers". Repeat projects and referrals to neighbors run as a steady thread through the write-ups from start to finish.
How CertaPro Painters of Fayetteville, NC Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how CertaPro Painters of Fayetteville, NC performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects CertaPro Painters of Fayetteville, NC’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.
