Chooz Score Insights
At the time we analyzed CertaPro Painters of North Raleigh, NC, the company held over 250 Google reviews with a 4.8-star rating, along with 2.8 stars on Yelp across over 20 reviews and 74% recommended on Facebook across 9 reviews. The Google profile holds most of the reviews and the highest rating, while the smaller Yelp and Facebook profiles run lower. The company earned a Chooz Score of 86.2%. It has operated in Raleigh for about a decade as a locally owned CertaPro franchise run by Kirt and Sheri Storch, and holds North Carolina License No. 59109. Its service area covers North Raleigh and the surrounding Wake County communities. Repeat business stands out most, with customers returning for second and third projects and one describing exterior jobs nine years apart. We found at least ten reviewers stating they had hired the company before. The reviews also name a recurring team, with John handling estimates, Sheri guiding color choices, David scheduling, and Walter leading the on-site crew job after job. The same names recurring across years of separate projects point to a crew roster that stays stable from one job to the next. The one negative account here concerns scheduling and communication, which we cover below. "I have used CertaPro Painters of North Raleigh, NC twice for my home, the first time as a new home buyer and this most recent time as a home seller. Walter and his team did a fantastic job painting my house for me to get ready to sell." - A. Snyder, Google Review
Advice For Future Customers
Reviewers who describe the smoothest projects mention getting a detailed written estimate up front from John, so it is worth asking for one before work begins. If crew continuity matters to you, ask for a specific lead, since repeat customers request Walter and his team by name and the office appears to accommodate it. On scheduling, one homeowner reported crews arriving late, leaving early, and working only short stretches, with no reply from the company. Ask them directly: "If the crew falls behind or has to leave early, how and when will you let me know?" "The primary issue involved delays, as the painters frequently arrived late and departed early, often claiming to be on site to their supervisor when they were not present." - Cheri B., Google Review (no owner reply)
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Additional Questions Answered
What types of painting projects does CertaPro Painters of North Raleigh handle?
CertaPro Painters of North Raleigh paints interiors and exteriors for both homes and commercial buildings, along with decks, drywall, cabinets, and stucco. Reviewers describe a wide range of finished jobs. D'Lyn Ford wrote "I'm pleased with the exterior painting work from CertaPro. My house looks great!" and Gloria Gill praised the team for handling her "interior home refreshment needs." Both interior and exterior work draw steady praise across the reviews.
What do customers say about the CertaPro Painters of North Raleigh crews?
Customers describe the crews as skilled, respectful, and professional on the job. Team leads are often named in the reviews. Gail Kidd wrote that "The crew was nice and very professional." and Anne Stoneham said "The workers were respectful of my home and furniture and did excellent work!" Homeowners frequently single out their crew leaders for careful work and steady, courteous conduct on site.
Do customers return to CertaPro Painters of North Raleigh for repeat work?
Communication stays steady from the estimate through completion, according to reviewers. Customers describe being kept informed at each stage of the work. Candice Bruinton wrote "Communication throughout the process was consistent and they kept me informed every step of the way." Kayla Chittum added that "Christian had great follow through and made sure we were pleased with how the project was progressing" as the job went on. Same-day estimates come up often too.
How does CertaPro Painters of North Raleigh communicate during a project?
Communication stays steady from the estimate through completion, according to reviewers. Customers describe being kept informed at each stage of the work. Candice Bruinton wrote "Communication throughout the process was consistent and they kept me informed every step of the way." Kayla Chittum added that "Christian had great follow through and made sure we were pleased with how the project was progressing" Same-day estimates come up often too.
What do reviewers say about CertaPro Painters of North Raleigh's attention to detail?
Attention to detail and a clean finish are among the most repeated themes in the reviews. Homeowners highlight sharp lines, careful prep, and thorough final touches. Theresa Moore wrote that "The attention to detail and care given to our property was excellent." and Linda Mohr said the "crew took pride in their work." Several note the crew keeps working small fixes until the finish satisfies.
Can CertaPro Painters of North Raleigh help with choosing paint colors?
Yes, color guidance is part of the service. Reviewers mention getting practical help during the estimate and consultation, often the same day. Gloria Gill wrote that "Their insights and suggestions were invaluable, and the pricing was competitive." and Edward Kosmos noted the team "helped with color selection" when they walked his property. Color advice arrives alongside the written estimate rather than as an afterthought.
How does CertaPro Painters of North Raleigh treat your home during work?
Crews protect the property and clean up thoroughly, based on the reviews. Homeowners describe draped furniture, careful handling, and tidy finishes at the end. On Facebook, Aníbal Lopes wrote "The crew is very efficient, hard working and careful." and on Google, Jean Rosa said "Clean up after was great as well." Respect for the home and a clean handoff come up again and again.
How CertaPro Painters of North Raleigh, NC Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how CertaPro Painters of North Raleigh, NC performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects CertaPro Painters of North Raleigh, NC’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.