CertaPro Painters of Louisville
Chooz Score Insights
Our Chooz Score evaluates 44 factors across reviews, digital presence, and business credentials. Here's what stands out for CertaPro Painters of Louisville
About CertaPro Painters of Louisville
Led by owners Lee and Liz Sapata since 2010, CertaPro Painters of Louisville has built a respected presence across the Louisville Metro area and surrounding communities in Kentucky. The fully bonded and insured team specializes in residential and commercial painting, including interior and exterior projects, cabinet refinishing, deck staining, drywall repair, and concrete floor coatings.
The company operates from their Frankfort Avenue location in the Clifton neighborhood, serving over 45 communities from Bardstown to Elizabethtown. Residential Sales Manager Vicki Waterbury coordinates projects and maintains client communication, while a consistent crew including painters Elvin, Francisco, Jose, and Carlos handles on-site work. One contractor working alongside their team observed "THIS is what a crew is supposed to look like."
CertaPro Painters of Louisville holds EPA RRP Lead-Safe Certification for work on homes built before 1978 and maintains BBB A+ accreditation since 2011. The company offers a two-year warranty on all workmanship, free estimates, and financing options including 365 days same as cash.
Updated: 12-29-2025
Q&A Based On What Customers Are Saying About CertaPro Painters of Louisville
Q: Why do customers keep mentioning Vicki Waterbury when reviewing CertaPro Painters of Louisville?
Vicki serves as Residential Sales Manager and project coordinator, handling estimates and maintaining communication throughout projects. Multiple reviews specifically praise her by name. Customers note her responsiveness and organizational skills, with one customer stating the experience was "seamless from start to finish" thanks to her coordination. She frequently appears in reviews alongside owner Lee Sapata.
-Review Snippet Sources: Google Reviews
Q: Does CertaPro Painters of Louisville have consistent painting crews or different people each time?
Reviews repeatedly mention the same crew members by name across different projects. Painters Elvin, Francisco, Jose, Carlos, Ben, Tomas, James, and Armando appear in multiple customer reviews spanning months and years. Customers describe crews as "polite and clean" and note they "worked really, really hard." This consistency suggests established in-house teams rather than rotating subcontractors.
-Review Snippet Sources: Google Reviews
Q: How does CertaPro Painters of Louisville pricing compare to other contractors customers considered?
Commercial client Toby Vonberg noted pricing was "less than I could have had my own maintenance team do the work." Multiple residential customers describe the value as competitive for professional quality. While one review mentioned concerns about pricing, the majority of customers express satisfaction with value received, particularly given the warranty and project coordination included.
-Review Snippet Sources: Google Reviews
Q: What happens when CertaPro Painters of Louisville needs to make corrections or touch-ups?
Reviews indicate the company returns promptly when issues arise. Rita Leachman noted "It took two trips but was finally finished to my satisfaction." Owner Lee Sapata responds to nearly all reviews offering direct contact for any concerns. The pattern shows willingness to address problems rather than avoiding them, with customers confirming touch-ups are handled professionally.
-Review Snippet Sources: Google Reviews
Q: Does CertaPro Painters of Louisville work on complex renovations and multi-phase projects?
Customer Russ documented a full renovation spanning two years, describing how CertaPro coordinated ongoing work. Another customer reported their "home value increased 49% in 14 months" with painting improvements allowing PMI removal. The company handles everything from single-room refreshes to complete exterior transformations, with the team adapting scheduling to homeowner needs.
-Review Snippet Sources: Google Reviews, BBB
Q: How does CertaPro Painters of Louisville handle commercial and warehouse painting projects?
The company serves businesses from retail storefronts to industrial facilities. Matthew Wilhelm hired them after 60 years at his warehouse location. Commercial clients praise the team's ability to work around business operations. Toby Vonberg's commercial project demonstrated competitive pricing and professional execution, with crews respecting business hours and customer access needs.
-Review Snippet Sources: Google Reviews
Q: What do first-time customers say about hiring CertaPro Painters of Louisville instead of DIY painting?
Hunter Farrell, describing his first time hiring painters, stated he was "grateful we left it up to the professionals." Multiple homeowners who previously painted themselves express relief at the quality difference. Reviews emphasize the cleanup process, with customers noting crews leave spaces "cleaner than when they started" and protect furniture and flooring throughout the project.
-Review Snippet Sources: Google Reviews
Q: Is CertaPro Painters of Louisville EPA Lead-Safe Certified for older homes?
Yes, the company holds EPA RRP Lead-Safe Certification for renovation, repair, and painting work on homes built before 1978. This certification is verified through their BBB profile and website. The company's FAQ notes they are "certified renovators" specifically for preparing lead-containing surfaces for fresh paint, which differs from full lead remediation services.
-Review Snippet Sources: BBB, Company Website
Updated: 12-29-2025