Question 1

Q: What can homeowners expect from the initial consultation with Somerset Painting?

Accepted Answer

Customer reviews consistently describe a fast, detailed first contact. TM Arena-Villareal wrote "Rick came out to quote the same day I called, the quote was extremely detailed and was in my inbox before he left my house." Carol Brockschmidt added "Somerset was the only one which came out to see the scope of the project before quoting. They also provided a license and a COI before I even asked." Donald Brooks noted the estimate was "very detailed and complete" with "easy payment options."

Question 2

Q: How does Somerset protect furniture, floors, and belongings during painting projects?

Accepted Answer

Reviewers consistently mention thorough protection starting on day one. Len Kutschman wrote "the crew leader and painters paid attention to details, protected our floors and furniture thoroughly and did an amazing job from beginning to end." Joann DiStefano added "they were careful with my furniture and all other items that may have caused me concern." Briana Maratta noted "they spent a whole day on prep work alone" and left no mess in her home.

Question 3

Q: What do customers say about Somerset's named crew members and their on-site professionalism?

Accepted Answer

Reviews frequently call out specific crew members by name. Valerie Bommarito described "John and Ben were punctual, consistent, polite, and easy to work with" after they replaced rotting wood and painted her home's exterior. Christopher Green called the team "a Metro Detroit gem" and noted "John and Ben are punctual, polite, and easy to work with — neighbors are stopping to give compliments." Jenny M wrote that "Milos is incredible and offered great customer service at every turn."

Question 4

Q: How does the complimentary color consultation and digital rendering process work?

Accepted Answer

Somerset offers a free color coordination visit as part of the estimate. Cristen L'Esperance described "a complimentary consultation to help me pick out colors along with a digital rendering (Marie was awesome!)." Stacey Alexander mentioned "a color coordinator that comes out and helps in color selection" and "does a rendered drawing so you can get a great visual of what it will look like." Pat Rosenberg appreciated "help with the updated paint from the support of their color coordinator."

Question 5

Q: How does Somerset handle changes or unexpected additions once a project is already underway?

Accepted Answer

Customers describe a flexible approach to mid-project adjustments. Rallycatt K noted "fair pricing and flexibility when I added some unexpected work due to my mind changing during the project." Francis Haik wrote that Nik "was incredibly accommodating, never saying no to any of the additional requests we decided to add along the way." Chester Dawson appreciated "their flexibility when there was an unplanned disruption on our end. They came back and finished the job as promised."

Question 6

Q: What happens when something goes wrong, and how has Somerset resolved complaints?

Accepted Answer

Resolution approaches vary by situation. Shannon Sears initially posted a complaint about undisclosed paint costs, then updated her review after "Rick, the owner, contacted me as soon as my review posted to ask how he could make things right. He agreed that our estimate had been unclear. He apologized and offered to refund us half of the paint cost." Robert Patten reported that Somerset "sent another crew out to fix their mistake." Ron McGuire's no-show complaint received a brief owner response but no documented resolution.

Question 7

Q: What range of services does Somerset perform beyond interior and exterior painting?

Accepted Answer

The team handles a wide scope of home improvement work. Michael G. described "a basement and garage remodel" involving "drywallers, tilers, electrician, floor epoxy" and even a sauna installation, all coordinated by Nik. Timothy Scarbrough listed "custom built bookcases, crown molding, baseboard, shoe molding, and painting of three rooms." Brian Neilson hired Somerset for "rotted fascia board" repair and gutter reinstallation handled by carpenter Marvin.

Question 8

Q: Is Somerset Painting And Home Improvements licensed and registered as a business entity in Michigan?

Accepted Answer

Somerset holds Michigan Residential Builder License #2102146713, issued September 9, 1998, with a current expiration date of May 31, 2026. The company is registered with the Michigan Department of Licensing and Regulatory Affairs. The business entity, Somerset Painting and Professional Home Improvements, Inc., is filed with the Michigan Secretary of State under Identification #800553539 with Active status.

Question 9

How Somerset Painting And Home Improvements Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Somerset Painting And Home Improvements performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects Somerset Painting And Home Improvements’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 10

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 11

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

Somerset Painting And Home Improvements

About Somerset Painting And Home Improvements

Q&A Based On What Customers Are Saying About Somerset Painting And Home Improvements