Five Star Painting of Knoxville

At the time of our analysis, Five Star Painting of Knoxville carried a Chooz Score of 84.8%. The company website carries separate residential and commercial service pages, a contact page, a meet-the-team page, and an areas-served list naming Alcoa, Clinton, Maryville, Oak Ridge, and Powell that matches its listed service area, alongside an active Facebook page. It is an independently owned Five Star Painting franchise that has operated locally for over four years as a limited liability company co-owned by Trey Harper, working out of Knoxville across Maryville, Oak Ridge, Powell, Lenoir City, and the surrounding communities.

Across its review profiles, the company held over 110 Google reviews with a 4.9-star rating and 3.0 stars on Yelp across four reviews. Nearly all of the review volume sits on Google, and a four-review Yelp profile is too small to weigh against a sample that size.

Project managers Tyler and Nick are named in dozens of the reviews we analyzed, and painters Joe and Shanna, Francisco, and Juan recur on site. Communication is the quality mentioned most often after crew names, with at least ten reviewers describing prompt replies to calls and texts. The same project managers and crews are named across more than two years of reviews, which points to a stable roster. Owner replies appear on over 90 of the reviews we analyzed, each written to the reviewer. The main recurring criticism concerns appointment reliability, which we cover below.

"I recommend you request Joe and Shanna as your painters! They went above and beyond our expectations! Not only was their work professional, neat and clean, they were so very respectful and always made us feel valued and appreciated. Communication with them was prompt and accurate. Our project manager, Tyler was polite, courteous, and patient despite my many selection changes during the quote process." - Renee W., Google Review

Advice For Future Customers

Several reviewers name the painters or project manager they worked with and suggest asking for them, so it is worth requesting a named lead when you book. Reviewers also describe a final walkthrough with the crew, and two mention the company returning for touch-ups, so plan to walk the finished work together before the crew leaves. One review describes a consultation appointment where no one arrived and the office could not reach the estimator, and it received no response. Ask them directly: "How will you confirm my estimate appointment and let me know if it changes?"

"Waiting around for over 40 minutes prior to calling to check in - was advised that no one could be reached for a status update. Verified the address and contact information were correct, along with the date and time of the appointment." - Nicole T., Google Review (no owner reply)