Chooz Score Insights
At the time of our analysis, Five Star Painting of Knoxville carried a Chooz Score of 84.8%. The company website carries separate residential and commercial service pages, a contact page, a meet-the-team page, and an areas-served list naming Alcoa, Clinton, Maryville, Oak Ridge, and Powell that matches its listed service area, alongside an active Facebook page. It is an independently owned Five Star Painting franchise that has operated locally for over four years as a limited liability company co-owned by Trey Harper, working out of Knoxville across Maryville, Oak Ridge, Powell, Lenoir City, and the surrounding communities. Across its review profiles, the company held over 110 Google reviews with a 4.9-star rating and 3.0 stars on Yelp across four reviews. Nearly all of the review volume sits on Google, and a four-review Yelp profile is too small to weigh against a sample that size. Project managers Tyler and Nick are named in dozens of the reviews we analyzed, and painters Joe and Shanna, Francisco, and Juan recur on site. Communication is the quality mentioned most often after crew names, with at least ten reviewers describing prompt replies to calls and texts. The same project managers and crews are named across more than two years of reviews, which points to a stable roster. Owner replies appear on over 90 of the reviews we analyzed, each written to the reviewer. The main recurring criticism concerns appointment reliability, which we cover below. "I recommend you request Joe and Shanna as your painters! They went above and beyond our expectations! Not only was their work professional, neat and clean, they were so very respectful and always made us feel valued and appreciated. Communication with them was prompt and accurate. Our project manager, Tyler was polite, courteous, and patient despite my many selection changes during the quote process." - Renee W., Google Review
Advice For Future Customers
Several reviewers name the painters or project manager they worked with and suggest asking for them, so it is worth requesting a named lead when you book. Reviewers also describe a final walkthrough with the crew, and two mention the company returning for touch-ups, so plan to walk the finished work together before the crew leaves. One review describes a consultation appointment where no one arrived and the office could not reach the estimator, and it received no response. Ask them directly: "How will you confirm my estimate appointment and let me know if it changes?" "Waiting around for over 40 minutes prior to calling to check in - was advised that no one could be reached for a status update. Verified the address and contact information were correct, along with the date and time of the appointment." - Nicole T., Google Review (no owner reply)
Find out more about how we Five Star Painting of Knoxville
Worked with this company?
All verified feedback is published, positive or not. Identity and project verified before publication. Direct submissions are unpaid; invited customers may receive a disclosed $50 thank-you that never depends on their answers.
Additional Questions Answered
What kinds of painting projects does Five Star Painting of Knoxville take on?
The crews cover interior and exterior painting along with cabinet refinishing, deck and fence staining, drywall repair, and siding and trim work. Projects run from a single room to a full repaint of a home inside and out. One homeowner pointed to the outdoor detail work, writing "They did my exterior brick, wooden corbels and wooden columns" once the job was done.
How does Five Star Painting of Knoxville keep customers informed during a project?
A project manager stays reachable from the estimate through the final walk-through and answers questions as the work moves along. Customers point to quick replies by phone and text, with Sophia noting "Anytime you call or text him, he responds in a timely manner" and Angela describing the team as "communicative, flexible, and responsive" across her project.
Can Five Star Painting of Knoxville help homeowners pick the right paint colors?
Yes, color guidance is part of the process, and a project manager helps homeowners settle on shades before painting starts. Several reviewers credit that help with the final look. L Edmonds wrote "I truly felt like Tyler understood what I wanted better than the others", and Alexandra summed up her living room as a "Perfect color match".
Does Five Star Painting of Knoxville handle exterior painting and staining jobs?
Yes, exterior painting and staining are core parts of the work, covering siding, trim, decks, fences, and porches. Crews prep before they coat and protect the surrounding areas as they go. Stacy england described that care on her exterior job, writing that "They power washed prior to painting and protected our house" before staining three porches and a pool shed.
What do customers say about cabinet work from Five Star Painting of Knoxville?
Cabinet painting and refinishing draw steady praise, with homeowners pointing to clean, even results on kitchen cabinets. Kylee finished her project and reported that "my cabinets came out perfect", while Andrew Rogers credited the crew for the work, writing that they "Did an amazing job in my cabinets". Both jobs were handled start to finish by the Knoxville team.
How careful is Five Star Painting of Knoxville about prep and cleanup?
Prep and cleanup are built into every job, with surfaces taped and covered before painting and a tidy space left behind afterward. Kathy was struck by the setup, writing "Everything was taped and covered", and Hannah Wright drew a contrast with past crews, noting "Past contractors left paint drips etc.. Not Five Star" after her interior work.
Does Five Star Painting of Knoxville finish painting projects on schedule?
Reviewers describe projects wrapping on time and sometimes early, with crews moving at a steady pace once they start. Tom Bickford reported his job came in with "work finished ahead of schedule", and Kimberly Steele highlighted the pace on her rooms, writing "2 rooms in 2 days". The team sets expectations at the estimate and works to hold to them.
Do customers return to Five Star Painting of Knoxville for more work?
Return business shows up across the reviews, with homeowners booking added projects and planning future jobs. Rhonda Walsh wrote after her home project that "I 100% will be using them again in the future", and Parker McRae looked ahead to more work, saying the crew will get his "future airbnbs". Repeat requests point to steady satisfaction over time.
How Five Star Painting of Knoxville Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Five Star Painting of Knoxville performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects Five Star Painting of Knoxville’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.