Chooz Score Insights
Customers Keep Coming Back
What stands out most about CertaPro Painters of Orange County, NY isn't just the quality of work - it's the number of customers who come back for a second, third, or even tenth project. High marks on the Chooz Score's customer retention indicators: multiple reviewers describe returning year after year for everything from interior rooms to full exterior transformations and deck staining.
- One longtime customer has relied on CertaPro for exterior painting, deck staining, power washing, and interior painting spanning many years, with Site Manager Askold handling ceiling repairs and detailed prep work
- Several customers describe using CertaPro for multiple large-scale projects across different properties, including kitchen cabinets, power washing, deck staining, shutters, and full room painting
- Word-of-mouth referrals come up repeatedly, with customers recommending CertaPro to neighbors, friends, and family after their own positive experiences
"We are repeat customers. I've had Certa Pro painters of Warwick do several projects at our home over the years and will definitely be using them again in the future. We had our kitchen cabinets painted, house power washed, deck stained, shutters painted, and multiple rooms painted." - Marc M., Google Review
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Additional Questions Answered
What keeps long-time Orange County homeowners coming back to CertaPro for repeat projects?
Customers describe relationships that span years and multiple projects. Jerry Zimmerman noted his family has relied on the Warwick crew for sixteen years across multiple jobs. Margaret Sheils called them "the best" after returning for a large front porch staining. MaryEllen Robillard, a multi-review customer, praised the consistent communication and cedar-shake expertise on her home's exterior.
How do Brendan McManus and the office team manage the estimate-to-completion process?
Reviews frequently highlight the front-office experience alongside the paint work. Linda Fisher described meeting Brendan for a quote and receiving prompt follow-up from office manager Joanne on scheduling and questions. Dan Carberry noted the process from beginning estimate to final product worked without any issues. Multiple customers mention daily updates and schedule confirmations.
What types of specialty or non-standard projects has the team handled recently?
The portfolio extends well beyond standard wall painting. Bill Janovsky described an 1850s farmhouse exterior repaint. Kerry O'Brien hired them for a Township Museum housed in a historic 1800s church. Derek Anthony Diaz brought them back to seal and protect a log cabin. Paul Del Nunzio had stamped concrete cleaned, etched, and sealed.
How does the crew handle cabinet refinishing and kitchen-specific work?
Cabinet projects draw consistent praise. Tim Smith described his kitchen cabinets repainted by a team that was professional, punctual, and detail-oriented. Nohely Suarez called her cabinet project beautiful and spotless. Robert Schwarzler highlighted a perfect color match between cabinets and kitchen walls with two full coats on every surface.
What do customers say about the named painters who do the on-site work?
Crew members earn individual recognition. Askold drew praise from cicci jones for his attention to detail and commitment to quality, noting the finish looked flawless and cleanup was spotless. Dave Eckers called Sean "unbelievable with an eye for detail." Kenneth English highlighted crew chief Richard for checking in throughout the project.
How has the company responded when a project did not meet expectations?
The small number of critical reviews received measured responses. When one reviewer reported dissatisfaction, Brendan replied publicly offering direct contact to discuss resolution rather than disputing the claim. The pattern across 187 Google reviews shows only three ratings below five stars, with each receiving a professional reply.
What exterior surfaces and specialty coatings does the team work with?
The crew handles a range of exterior substrates. Reviews mention cedar shingle staining, vinyl and aluminum siding painting, wood deck refinishing, fence sealing, and stucco repair. Anna Federico described an entire house exterior including trim replacement and a large additional building on the property. The website confirms pressure washing, concrete staining, and epoxy floor coatings as active service lines.
What is the current licensing and business entity status for CertaPro Painters of Orange County, NY?
The franchise operates as PRO-CRAFT PAINTERS, LLC, a Domestic Limited Liability Company registered with the New York Department of State under DOS ID 4495901. Filed on December 4, 2013, the entity is Active with a current statement status. New York does not require a state-level painting contractor license, and Orange County has no municipal licensing requirement for painters. The company holds an A+ BBB rating with accreditation.
-Verification Sources: NY Department of State Division of Corporations, Better Business Bureau
How CertaPro Painters of Orange County, NY Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how CertaPro Painters of Orange County, NY performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects CertaPro Painters of Orange County, NY’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.