Question 1

Q: What does The Exterior Painters' wood rot repair process actually involve, and does it go beyond simple patching?

Accepted Answer

Wood replacement is central to how The Exterior Painters operates rather than an optional add-on. Herbert Gruber praised the "great crew doing the wood replacement and also all the caulking and painting," while Wayne Hewitt noted the team "had to rebuild chimney and replace some rotted boards" leaving the home looking "like new." Oleg Vainberg specifically highlighted that the crew replaced rotten wood "even in the interior layer" — going beyond what was visible on the surface. Carpenters assess and address rot before any paint is applied.

Question 2

Q: How thorough is The Exterior Painters' prep and cleanup process based on what customers describe?

Accepted Answer

Prep work and cleanup come up in reviews more consistently than almost any other theme. joey zollner described a crew that "took the time to prep everything with sanding, caulking, and even protecting my landscaping which really shows in the final finish." Matt Beverlin noted the "prep and cleanup were spotless," and Bill Bimbi described the crew "scraping, caulking and taping areas to be painted" before leaving the yard completely clean. Sharon Patocki added that the house was protected throughout and "all debris was cleaned up and hauled away."

Question 3

Q: Does The Exterior Painters' included color consultation actually make a difference according to customers?

Accepted Answer

The color consultation — included at no extra charge — generates consistent praise in reviews. Philip Ajlouni called Michelle's guidance "a game changer," saying color selection can be tough "but she made it a breeze." Angela Smith credited Lori's expertise in helping choose colors as a highlight of the entire process. Jay Tolonen listed Lori by name alongside the estimator, project manager, and painters when describing a project that turned out "beyond expectations." Ilana Blumenfeld noted it as "a nice touch that the company includes a consultation with a color consultant as part of the process."

Question 4

Q: How does The Exterior Painters' pricing compare to competitors according to customers who got multiple quotes?

Accepted Answer

Multiple reviewers specifically mention getting competing bids before choosing The Exterior Painters. Nalpac Z reported the company came in "a good 30% less with more service" compared to other quotes. Eric Shankin received prices from three companies and found The Exterior Painters offered "more services at a better price by $700." Amie Wade described them as "much more affordable than the other quotes" while emphasizing the quality matched the savings. Lauren Seng noted she "paid the same as we did ten years ago" for a result that looked even better.

Question 5

Q: Is it true that The Exterior Painters completes most exterior painting jobs in a single day?

Accepted Answer

One-day completion appears repeatedly in reviews and reflects the company's crew-based approach rather than solo painters. Ilana Blumenfeld called it a "huge perk that the painting portion was completed in just one day," noting that a solo painter could have taken several days for the same scope. Bailey Schroeder praised the crew for finishing "much faster than we expected without cutting corners." Steffanie Schrader noted her crew worked "12 hours straight" on the first day, completing a project with siding replacement and trim fixes in a day and a half.

Question 6

Q: What do the lower-rated reviews at The Exterior Painters reveal about the company's scheduling and follow-up process?

Accepted Answer

Several reviewers describe frustration with scheduling communication — primarily around follow-up visits after the initial job. Jeff Allmacher, who paid over $11,000, described boards cut short that required correction, noting a "no show no call" on the confirmed repair date before ultimately hiring someone else. Ken Nenninger described difficulty reaching his estimator for follow-up questions, though he noted the company apologized after his review. Dave Brown acknowledged the finished work was "perfect" but flagged that "scheduling communication could have been better." The pattern suggests the initial project experience is stronger than the follow-up process.

Question 7

Q: Do long-term customers keep coming back to The Exterior Painters, and what does that suggest about the durability of their work?

Accepted Answer

Long-term customer patterns are visible throughout the reviews. Paul Brown described The Exterior Painters as his "favorite for over 12 years," while Nick Alongi returned after a previous project saying "not only is their quality of work amazing, they had the best price for what we needed done." Gregory Thomas trusted the company with two separate house painting projects and praised the consistent team of Rob, Michelle, Yadi, and Jimmy across both. Shawn Scott referenced completing "another commercial building" — indicating an ongoing commercial relationship across multiple properties.

Question 8

Q: Is The Exterior Painters licensed and registered in Michigan?

Accepted Answer

Michigan requires a Maintenance and Alteration Contractor License through LARA for painting work over $600. The Exterior Painters' Instagram profile states the company is a Licensed Builder, and estimator Phil Hoefler's review notes the quote packet includes licensing documentation. The company is registered in Michigan as Action Painting Restorations LLC, Entity No. 801514148, an Active Domestic Limited Liability Company filed 07/30/2009, with Brian Scott listed as Registered Agent at 2365 Avon Industrial Dr, Rochester Hills, MI 48309. State contractor license number has not been independently verified through the LARA portal and should be requested directly from the company.

Question 9

How The Exterior Painters Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how The Exterior Painters performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects The Exterior Painters’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 10

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 11

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

The Exterior Painters

About The Exterior Painters

Q&A Based On What Customers Are Saying About The Exterior Painters