Chooz Score Insights
Built on Loyalty
Crews like Caitlin, Gavin, and Charlie get called out by name in review after review, and customers keep coming back because of it. High marks on the Chooz Score's customer retention indicators: multiple reviewers mention returning for 2nd, 3rd, and even ongoing projects spanning years:
- Anthony Fahlman has hired the crew three separate times, Joe Kitson returned for a third project, and Jeanine Pignatelli describes Certified Painting as her "family's go-to painter" across multiple homes
- Donna Cerchia trusted Brian to paint every room in a large colonial over the course of a couple of years, and Nicole Kellogg brought the team back for additional drywall and painting after her initial whole-upstairs project
"This is my 3rd time using him and every time he brings his A game. He squeezed us in (small job) when he has many other projects going on." - Joe K., Google Review
Years of Consistent Results
The last time we conducted our Chooz Score analysis, Certified Painting, LLC had over 100 Google reviews with a perfect 5.0-star rating. This company earned a Chooz Score of 82.6%. With over 4 years in business as a registered LLC in Dutchess County, Brian Shannon has built a strong local following across the Mid-Hudson Valley:
- 100% recommended on Facebook with consistent positive feedback across platforms
- The last time we conducted our Chooz Score analysis, over 8 new reviews had come in within the previous 3 months alone, confirming this is an actively growing business
"Brian is a true professional. We have used Certified Painting 3 times now and have never been disappointed. Work is perfect and clean. I recommend him. You will thank yourself later." - Anthony F., Google Review
The Details Matter Here
Brian and his crew take prep work seriously, and customers notice. The Chooz Score's review authenticity indicators are strong: reviewers mention specific project details, crew members by name, and realistic timelines. Words like "meticulous," "detailed," and "precise" appear across dozens of reviews:
- Multiple customers describe extensive prep work on historic and pre-1920 homes, including plaster repair, multi-coat priming, and hand-brushing over sprayed surfaces to ensure full coverage
- Crew members Caitlin and Gavin are praised individually for clean lines, careful edge work, and finishing touches that elevate the final result
"Brian is truly one of the most professional and meticulous craftsmen we've worked with. He painted the house, porch, back steps, doors, and trim and restored the house to its historic beauty." - Jen P., Google Review
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Additional Questions Answered
What happens when someone first contacts Certified Painting LLC for an estimate?
Brian Shannon handles all incoming estimate requests without routing them through office staff or an answering service. Paula Benjamin noted that "no text went unanswered within the day, or hour in which it was sent" throughout her project. After initial contact, Brian schedules an on-site consultation, walks the complete project scope, and delivers a written estimate with itemized pricing. Customers consistently describe the process as straightforward and transparent from first message through project completion.
How does Certified Painting LLC approach cabinet refinishing, and what makes the process different from a standard paint job?
Cabinet projects at Certified Painting LLC follow a structured two-stage process. Doors and drawers are removed and taken to a dedicated spray booth for finishing, while cabinet frames are painted in place at the home. Michelle Harris described her kitchen transforming from "ordinary white to unique statement pieces," and Nancy Jacobsen noted Brian "beat all other prices" she received for the same scope of work. The result is a factory-quality finish at a competitive price point.
Does Certified Painting LLC have experience working on older and historic homes?
Historic home restoration is a consistent part of Certified Painting LLC's work throughout the Mid-Hudson Valley. Jen P hired the crew for her nearly century-old home, noting the team was "very detailed, and made sure to do everything right for our nearly 100 year old house." CJ Lacasse engaged the crew for a 1700s estate spanning 12 acres. The team uses Benjamin Moore products and adjusts surface preparation to each structure's age and specific conditions.
Does Certified Painting LLC maintain a consistent crew across projects, or do customers encounter different painters on each visit?
Certified Painting LLC operates with a stable, small in-house team. Owner Brian Shannon along with painters Caitlin, Gavin, and Charlie appears consistently across reviews spanning multiple years and project types. Paula Benjamin thanked "Brian, Caitlyn and Gavin for giving me my beautiful kitchen" by name at project completion. Repeat customers like Anthony Fahlman (three projects) and Joe Kitson (third engagement) both describe seeing the same familiar crew rather than rotating workers on return visits.
How does Certified Painting LLC's pricing compare to other contractors customers have considered?
Multiple customers arrived at Certified Painting LLC after collecting competing bids. Nancy Jacobsen reported Brian "beat all other prices" she received for her cabinet refinishing project. Reviews across interior, exterior, and cabinet work describe pricing as fair and proportional to the quality delivered. The company provides written estimates with itemized scope before any work begins, giving customers clear documentation for side-by-side comparisons. No reviewers in the two-year window mention surprise charges or post-estimate scope changes.
What does the daily job site experience look like when Certified Painting LLC is working in a home?
Certified Painting LLC moves and covers furniture and floors before work begins, performs cleanup before leaving each day, and stores materials neatly. Jen P noted the crew "didn't leave behind little bits of paint scrapings" during her exterior restoration. Sra. Vásquez described how "neat and organized everything was during and after the project." The team treats occupied homes with consistent structure and care throughout each job, regardless of project size or duration.
Why do Certified Painting LLC customers come back for second and third projects?
Joe Kitson, returning for a third project, expressed the sentiment directly: "makes no sense to call around when you found the person that is good." Jeanine Pignatelli describes Certified Painting LLC as her "family's go-to painter" across multiple homes. Anthony Fahlman has hired the crew three separate times. Repeat customers cite the same factors: Brian's direct communication, the familiar faces of the same crew, and results that hold up well after project completion.
Is Certified Painting LLC licensed and registered in New York?
New York State does not require a painting contractor license at the state level. Certified Painting LLC operates in the Town of Poughkeepsie, Dutchess County, which is not among the New York municipalities requiring a local painting contractor license or registration. The company is registered as a Domestic Limited Liability Company with the New York Department of State. DOS ID 6581469, status Active, Date of Initial Filing 09/05/2022, County of Location Dutchess. Entity registration can be verified at apps.dos.ny.gov/publicInquiry.
-Verification Sources: New York Department of State Division of Corporations
How Certified Painting LLC Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Certified Painting LLC performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects Certified Painting LLC’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.