Owner Max Bates personally handles every estimate, conducts daily site visits, and follows up with customers each evening until the project is complete. The Chooz Score's owner engagement indicators are strong: Max is mentioned by name in the majority of reviews, and customers consistently describe working directly with him from first call to final walkthrough:
"Max followed up every evening and discussed next steps until project was completed. They said what they were going to do, and did what they said!" - S G L., Google Review
The last time we conducted our Chooz Score analysis, Bates Brothers Painting had over 60 Google reviews with a 5.0-star rating. This company earned a Chooz Score of 80.6%. With nearly 3 years in business as a registered New York LLC, Bates Brothers has built a strong review presence quickly:
"I received many quotes from many companies for the painting of the exterior of my house. The differentiator was Max himself. He was timely, transparent, knowledgeable and professional and the pricing was perfectly fair and aligned to the job." - Thomas M. B., Google Review
Crews like Joe, Shay, and Will get called out by name for their meticulous prep work and attention to detail. The Chooz Score's review authenticity indicators are strong: reviewers mention specific project details, crew members by name, and realistic timelines:
"Our almost 40 yr old cedar siding looks stunning for the first time in many years! Their attention to detail was phenomenal!" - Alyssa M., Google Review
Most reviews praise Max's proactive communication style, but one reviewer described receiving continued emails and texts after declining the estimate. If you're getting quotes from multiple companies and want to control the follow-up process, it's worth setting expectations upfront. Ask them directly: "If I need time to decide, what's the best way to let you know, and how will follow-up work?"
"I told them multiple times that we weren't interested anymore, but yet this company continues to send me emails and texts trying to make a deal." - Q., Google Review (no owner reply)
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Get StartedFREE SERVICEThe last time we conducted our Chooz Score analysis, over 95 Google reviews mentioned the same qualities again and again - meticulous prep work, attention to detail, and flawless results on challenging surfaces. For homeowners with older Rochester homes full of plaster walls, water damage, and decades-old paint, this is the company that takes the time to get it right:
"I can't say enough positive things about our experience with Monarch Painting. Angelica worked tirelessly to prepare the walls for painting; sanding and smoothing the walls, edges, and corners where needed. The painting was meticulously done, making sure there were no flaws, drips, or rough spots." - Marco I., Google Review
5 years in business and a perfect 5.0-star rating across over 95 Google reviews don't happen by accident. Monarch Painting earned a Chooz Score of 87.3%. The Chooz Score's cross-platform analysis shows consistent ratings across multiple review sites, with every single review in the two-year analysis period coming in at five stars:
"Eric and his crew are outstanding! Brent, Brian, Ben, Jimmy and the rest of the team are tremendous to work with. Professional, friendly, and meticulous to the smallest detail." - Roger S., Google Review
Crews like Jimmy, Brent, Brian, Charlie, and Angelica get called out by name across dozens of reviews - and that kind of consistency doesn't happen with rotating subcontractors. The Chooz Score's in-house crews component shows the same crew names appearing across multiple reviews spanning different seasons and years:
"I have had all our painting done by Eric and Monarch painting since we moved in to our home 20 years ago. They are so good they are under demand so call early to schedule your project." - Joan T., Google Review
Owner Mark Rivoli doesn't just run the business - he's on the job. Mark personally handles estimates, color consultations, and regularly works alongside his crew. The Chooz Score's owner engagement indicators are strong: Mark is mentioned by name in the vast majority of reviews, and he actively responds to customer feedback with personalized messages:
"He kept me up to date as the project progressed, made sure I was comfortable with the work, and corrected any issues that came up along the way." - Joe D., Google Review
The last time we conducted our Chooz Score analysis, R&R Painting & Concrete Coatings had over 200 Google reviews with a 5.0-star rating - a perfect score across that volume is rare. This company earned a Chooz Score of 87.5%, with strong marks for review quality and recent activity:
"From start to finish, everything was handled professionally, efficiently, and with great attention to detail. Mark, the owner, is absolutely great to work with - he's responsive, honest, and genuinely cares about making sure the job is done right." - Anthony P., Google Review
What sets R&R apart is the consistency of the crew. The Chooz Score's in-house crews component shows the same names appearing across dozens of reviews - Tyler, Donny, Rob, Tom, Bethany, Jose, and Janice. Customers aren't getting a different group of strangers each time:
"Mark and his workers Donny and Rob did an excellent job on the front of my house, they worked diligently and paid attention to detail." - J V., Google Review
Crews like Anthony, Jon, Rebecca, and Calvin get called out by name for their prep work and precision. Reviewers don't just say the paint looks good - they describe the process: scraping, vacuuming, caulking, priming, removing gutter downspouts, and protecting landscaping before a single coat goes on. The Chooz Score's review authenticity indicators are strong: reviewers mention specific project details, crew members by name, and realistic timelines.
"Rebecca and her crew of 3 painters showed up, worked straight through for two days, scraped, vacuumed scrapings, caulked, nailed siding, removed gutter downspouts, primed, and painted my Cottage." - Andy L., Google Review
The last time we conducted our Chooz Score analysis, Level Up Painting had over 275 Google reviews with a 4.8-star rating. This company earned a Chooz Score of 84.5%. With 8 years in business and consistent ratings across platforms, they've built a solid reputation in the Rochester area:
"I was concerned that Level Up had 5 Stars for 220 out of 240 reviews. Were they all real??? At least mine is Real." - Ken R., Google Review
What sets Level Up Painting apart is their commitment to in-house crews. Co-owners Jacob Rabideau and Clyde Miller built the company specifically to reject the industry standard of subcontractors and unskilled labor. The Chooz Score's in-house crews component shows consistency: the same crew names appear across multiple reviews spanning months of work.
"This is the sixth time we have used this company and we have always been extremely impressed with their work and courteous manner. Anthony is a pleasure to work with and we will always use this company." - Mary R., Google Review
84% Recommended (26 Reviews)
Crews like Andre, Bob, Brian, and Ro get called out by name across reviews, but it's owner Matt Coniglio who shows up in nearly every one. Matt handles estimates personally, works alongside his crew on-site, and follows up after projects to confirm satisfaction. The Chooz Score's owner engagement indicators are strong: Matt is personally mentioned in reviews across Google, Facebook, and BBB:
"Matt made sure I was satisfied before he left! Everything was cleaned up after the job! I would HIGHLY recommend them!" - Darryl B., BBB Review
The last time we conducted our Chooz Score analysis, A & L Painting had over 80 Google reviews with a 4.8-star rating and 100% recommended on Facebook across over 85 Facebook recommendations. This company earned a Chooz Score of 84.3%. With over 10 years in business, they've built a consistent presence across the Rochester area:
"Outstanding company to work with. I have had numerous jobs done by Matt and his crew and it's of the highest quality, and everyone involved is a pro." - David S., Google Review
Projects consistently finish with results customers describe as transformative, particularly on kitchen cabinets. Reviewers mention specific details like door numbering systems, garage staging during Rochester winters, and same-day completions with full hardware replacement. The Chooz Score's review authenticity indicators are strong: reviewers mention specific project details, crew members by name, and realistic timelines:
"Matt and his team transformed our old kitchen cabinets to a spanking new look in one day. They did an absolutely beautiful job. They were courteous, friendly and very professional." - Eleanor M., BBB Review
Every painter listed on this page has been evaluated using the Chooz multi-step quality process. We combine data analysis with human review to identify companies that consistently deliver strong results for property owners in West Henrietta, NY.
The Chooz Score is a 100-point rating built on platform reviews, review quality and engagement, website and digital presence, and business authority and operations. We use the same scoring framework nationwide while evaluating each contractor's performance specifically within West Henrietta, NY.