Q&A Based On What Customers Are Saying About Bates Brothers Painting

Q: Why do over two dozen reviews mention Max from Bates Brothers Painting checking in daily during projects?

Max's evening follow-ups and daily site visits are the most consistent pattern across reviews. SGL describes how Max "followed up every evening and discussed next steps until project was completed." Ed Glasgow confirms Max "was in contact with me daily with updates," and Carly Flanigan adds that "Max was in contact with us every day to make sure we were satisfied." This daily communication rhythm sets the pace for every project.

-Review Snippet Sources: Google Reviews

Q: How does Bates Brothers Painting handle exterior projects on older Rochester-area homes with wood or cedar siding?

Several reviews describe work on aging exteriors requiring careful preparation. Alyssa Moquin reports her "almost 40 yr old cedar siding looks stunning for the first time in many years" after Max and Will's work. Kara Spoor's project involved "a large 1800s house and carriage house with wood siding" where the crew "prepped everything thoroughly." Charles Berends notes the crew power washed before completing his sun-damaged exterior in just two days.

-Review Snippet Sources: Google Reviews

Q: What do customers say about Bates Brothers Painting's kitchen cabinet refinishing work?

Cabinet projects draw some of the most detailed feedback. Nickolas Isler, who says he hates dealing with contractors, reports being "extremely friendly and professional" and praises the finished cabinets. On Facebook, Nick Isler describes Max as "not the typical contractor" who "treated my house like his own" during a cabinet project. Tony Vicari highlights "the all-woman crew" whose "attention to detail was second to none" on his kitchen cabinets and wall repair.

-Review Snippet Sources: Google Reviews, Facebook

Q: Does Bates Brothers Painting go beyond standard expectations when problems arise during a project?

Two reviews stand out for problem-solving. Kara Spoor describes how a specific paint finish was in short supply, and rather than substitute, Max "was able to get the last few gallons by calling a store in Buffalo and had it delivered" so the homeowner wouldn't compromise. Arlene Gashlin recounts an unforeseen wall issue where Max returned the next day with a different product, requiring "extensive sanding and extra layers" until the result was seamless.

-Review Snippet Sources: Google Reviews

Q: How does Bates Brothers Painting's estimate process work compared to other painting companies?

Multiple customers describe a thorough on-site estimate process. SGL recalls Max taking "pictures and copious notes and presented an estimate while there" with detailed scope of work. Thomas Bergin, who received many quotes from many companies, says the "pricing was perfectly fair and aligned to the job" and that Max was the differentiator with transparency. Daniel Smith describes an "itemized plan" that was "unmatched by any of the other painting crews."

-Review Snippet Sources: Google Reviews

Q: How does Bates Brothers Painting respond to concerns about being priced higher than competitors?

One reviewer described Bates Brothers Painting as 30-40% above competitors. However, multiple customers who obtained competing quotes chose Bates Brothers Painting for the value. Mike Flanigan calls the price "reasonable" for the scope of work, noting the team "blew the rest out of the water" compared to other contractors. Yi-Jen Huang describes "budget-friendly pricing" with "professional, detailed work." SGL notes pricing "was not the highest nor lowest."

-Review Snippet Sources: Google Reviews

Q: Do customers come back to Bates Brothers Painting for additional projects?

Several reviewers indicate repeat business and future plans. Joshua Michels notes "they done a few projects for me and love the results." Donna Fink shares she used Max "for a couple of projects and will definitely be using him in the future." Cheryl Hurd confirms on her first review that the family has "already discussed additional phases of our interior painting" they plan to have Bates Brothers handle. Gary Moody is "gonna be hiring them again" for more rooms.

-Review Snippet Sources: Google Reviews

Q: Is Bates Brothers Painting licensed and registered in New York?

New York does not require a state-level painting contractor license. Rochester is not among the New York municipalities that require a local painting contractor license (those include Buffalo, Nassau County, NYC, Suffolk County, Westchester County, and others). Bates Brothers Painting LLC is a registered domestic limited liability company in New York, filed with the NY Department of State on June 27, 2023, DOS ID 6887546, with Active entity status. The company is registered in Chautauqua County.

-Verification Sources: NY Department of State Division of Corporations, Painting Contractor License Lookup All 50 States reference file