Chooz Score Insights
Hands-On Leadership
Owner Mark Rivoli doesn't just run the business - he's on the job. Mark personally handles estimates, color consultations, and regularly works alongside his crew. The Chooz Score's owner engagement indicators are strong: Mark is mentioned by name in the vast majority of reviews, and he actively responds to customer feedback with personalized messages:
- Mark walks through every project before and after, and customers describe him correcting small imperfections the next day when needed
- Several reviewers mention Mark's patience with color decisions and his willingness to reschedule around weather for the best results
"He kept me up to date as the project progressed, made sure I was comfortable with the work, and corrected any issues that came up along the way." - Joe D., Google Review
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Additional Questions Answered
What sets Mark Rivoli and his crew apart when it comes to communication during a project?
Reviewers consistently highlight Mark's responsiveness and transparency from the initial estimate through final walkthrough. Justin Mendick noted that communication was excellent throughout the project, with regular updates on timing and progress. Nicholas Camelio added that Mark kept everything clean, showed up on schedule, and treated the home with respect. That pattern of proactive check-ins appears across dozens of reviews.
How does R&R Painting handle deck staining and exterior wood projects in Rochester's climate?
The team approaches deck and fence work with thorough surface preparation before applying stain or sealant. James Orefice described how Mark offered great suggestions on stain selection that improved the final result on their deck. Cindy Harper reported that her large elevated deck was in bad shape but now looks like new after R&R's work. The company uses products formulated for durability against Rochester's freeze-thaw cycles.
What kind of concrete coating projects does R&R Painting handle, and what products do they use?
R&R Painting is a Penntek authorized dealer and installs polyurea and polyaspartic coatings on garage floors, patios, pool decks, and driveways. These coatings are described as four times stronger than epoxy, UV-stable, antimicrobial, and fast-curing enough for most installations to be completed in a single day. Every concrete project carries a 100% satisfaction guarantee and a limited lifetime warranty.
How do customers describe the quality of finished paint work from R&R Painting?
Reviews emphasize crisp lines, flawless coverage, and professional-grade results. Nicholas Camelio wrote that the finished job exceeded my expectations with paint lines that were crisp and coverage that was flawless. Matt Rhodes shared a photo of his garage doors and said the picture speaks for itself. Hollie Rider called the results amazing, professional work with attention to detail and CLEAN.
Does R&R Painting handle commercial projects, and what scale of work has the team completed?
The company maintains a dedicated commercial painting service page and has completed large-scale projects. Hunter described a community painting project covering a large area and praised the team for making it an easy process despite the scope. Dawn Weekes noted that her husband, who has worked with many painters through his contracting business, called Mark one of the best we've ever done business with after an office painting project.
What do reviewers say about R&R Painting's pricing and value for money?
Customers frequently describe the pricing as reasonable and competitive. Justin Mendick noted that deck staining pricing was very reasonable and unexpected additional work was handled at an extremely fair overage cost. One reviewer mentioned Mark and his team beat everyone else's pricing while delivering attention to detail that was second to none. The combination of fair pricing and high-quality output appears throughout the review base.
What is R&R Painting's business entity and licensing status in New York?
R&R Painting & Stain Inc. is a Domestic Business Corporation registered with the New York Department of State under DOS ID 6219404, incorporated on July 14, 2021, in Monroe County. New York does not require a state-level painting contractor license, and Rochester does not have a municipal painting license requirement. The business has been operating since 2019 and holds an A+ rating with the Better Business Bureau.
-Verification Sources: NY Dept. of State, BBB
How R&R Painting & concrete coatings Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how R&R Painting & concrete coatings performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects R&R Painting & concrete coatings’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.