Question 1

Q: How does CertaPro Painters of Rochester Southeast handle the estimate and first contact process?

Accepted Answer

Multiple customers cite estimator Brad Hinkley by name for quick consultations and clear scope discussions before work begins. Robert DeNero noted Brad did "a fantastic job getting my job quoted and scheduled quickly," and Bryant Shin found Brad "responsive and easy to work with." Office coordinator Jen Whiteside manages scheduling after the estimate is accepted, keeping customers informed about crew timing. Doug H described a smooth experience going "from estimate through project completion."

Question 2

Q: How does CertaPro Painters of Rochester Southeast approach commercial painting jobs with tight scheduling constraints?

Accepted Answer

CertaPro Painters of Rochester Southeast handles commercial work requiring minimal business disruption, including overnight scheduling to avoid operational shutdowns. Robert DeNero DC noted the crew came in overnight "so I wouldn't have to shut down for a day." Jennifer North, who brought CertaPro in for a business project, found the experience "extremely easy" and noted the crew "finished well before they needed to, even after clean up." Both customers said they would use CertaPro again for future business needs.

Question 3

Q: Does CertaPro Painters of Rochester Southeast deliver quality cabinet and specialty refinishing even for customers initially skeptical of franchise painters?

Accepted Answer

Molly B arrived at CertaPro Painters of Rochester Southeast skeptical, admitting she was "secretly skeptical to learn that they are a franchise." After completing a kitchen and family room project plus cabinet island refinishing, she described the result as "factory perfect" and praised the complimentary colorist service as a helpful bonus. When small issues arose, Molly noted the team "took ownership and made it right, right away," leaving her with no reservations about the work quality.

Question 4

Q: How does CertaPro Painters of Rochester Southeast compare when homeowners evaluate multiple painting companies before making a decision?

Accepted Answer

Customers who gather multiple quotes before selecting CertaPro Painters of Rochester Southeast note that the combination of pricing and professional reputation made the decision straightforward. Leslie Strong, who evaluated three area painting companies, chose CertaPro based on "price, professionalism and high ratings" and confirmed the results matched expectations. William Verhelle, a customer spanning over a decade, consistently found them "professional and price competitive," while Stephanie Brecker confirmed "their prices are reasonable."

Question 5

Q: What do customers say about how CertaPro Painters of Rochester Southeast handles property care and cleanup during projects?

Accepted Answer

Property care is one of the most consistently mentioned themes at CertaPro Painters of Rochester Southeast. Dirk Craib noted that "each night, they carefully cleaned the work area and stacked ladders and materials neatly with cones for safety." Meaghan Bolger found the crew "left my house as clean as it was to begin with." Larry Nagle, whose deck restoration involved extensive plantings, noted they "were moved and replaced with the utmost of care throughout different phases of the job."

Question 6

Q: What do customers say about CertaPro Painters of Rochester Southeast's specialty coating services like garage and patio epoxy?

Accepted Answer

Specialty coating work draws consistently strong feedback for CertaPro Painters of Rochester Southeast. Cindy Gibson, who had her garage floor resurfaced, noted that crew member Jovanny "kept me in the loop throughout the process and provided instructions to make the job go smoothly." Bob Chiella used CertaPro for both a garage floor and a patio epoxy project, describing the crew as "very professional" and noting "a thorough clean up each day."

Question 7

Q: Why do so many customers at CertaPro Painters of Rochester Southeast come back year after year for additional projects?

Accepted Answer

The repeat customer pattern at CertaPro Painters of Rochester Southeast stands out across reviews. Anna Zeiler, a five-year repeat customer for Christmas lights and painting, states "I do not hesitate to recommend them." Stephanie Brecker has "used them exclusively for several years for both interior and exterior jobs." William Verhelle describes consistent quality across over a decade of projects, and Steve Webster sums up the sentiment simply: "Always have a great experience with CertaPro."

Question 8

Q: Does CertaPro Painters of Rochester Southeast address concerns when customers experience communication or follow-up gaps?

Accepted Answer

Two reviews flag communication follow-up as an area for improvement at CertaPro Painters of Rochester Southeast. S M reported "no one showed up to check work...zero contact" after the initial estimate, a complaint with no public owner response. Patty Lewis Keefe, who praised her pool deck results, noted the company "need to be more proactive with contact regarding arrival time." Both are notable exceptions within an otherwise consistent pattern of positive service feedback.

Question 9

How CertaPro Painters of Rochester Southeast NY Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Whaley's Painting and More performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects Whaley's Painting and More’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 10

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 11

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

CertaPro Painters of Rochester Southeast NY

About CertaPro Painters of Rochester Southeast

Q&A Based On What Customers Are Saying About CertaPro Painters of Rochester Southeast