When homeowners across Fairport, Pittsford, and greater Rochester contact CertaPro Painters of Rochester Southeast, estimator Brad Hinkley schedules an on-site consultation and reviews project scope, color preferences, surface conditions, and timeline expectations in detail before delivering a written estimate. Office coordinator Jen Whiteside manages scheduling and keeps customers informed about crew arrival windows from confirmation through project completion.
Owner Doug Sokolowski built the Rochester Southeast location into a full-service operation serving both residential and commercial clients across Monroe County. Services include interior and exterior painting, cabinet refinishing, deck and fence staining, garage and patio epoxy floor coatings, drywall and wood rot repair, light carpentry, pressure washing, wallpaper removal, and color consultation. Named crew members including Jose, Julio, and Juan appear consistently across independent customer reviews, reflecting stable in-house staffing.
The fully licensed and insured team backs all workmanship with a two-year warranty at no additional cost. CertaPro Painters of Rochester Southeast serves Fairport, Pittsford, Webster, Victor, Honeoye Falls, Canandaigua, and surrounding Monroe County communities.
Multiple customers cite estimator Brad Hinkley by name for thorough, responsive consultations before work begins. Robert DeNero noted Brad did "a fantastic job getting my job quoted and scheduled quickly," and Bryant Shin found him "responsive and easy to work with." Office coordinator Jen Whiteside manages scheduling once an estimate is accepted, keeping customers informed about crew timing throughout. Doug H described the full experience as smooth going "from estimate through project completion."
-Review Snippet Sources: Google Reviews
CertaPro Painters of Rochester Southeast accommodates commercial clients with scheduling that minimizes business disruption, including overnight work when needed. Robert DeNero DC noted the crew painted his office overnight "so I wouldn't have to shut down for a day." Jennifer North, who hired CertaPro for a business project, found the experience "extremely easy" and noted her painters "finished well before they needed to, even after clean up." Both customers expressed intent to return.
-Review Snippet Sources: Google Reviews
Molly B arrived at CertaPro Painters of Rochester Southeast openly skeptical, admitting she was "secretly skeptical to learn that they are a franchise." After completing a kitchen and family room project plus cabinet island refinishing, she described the result as "factory perfect" and praised the complimentary colorist visit as a standout bonus. When minor issues arose, the team "took ownership and made it right, right away," leaving her with full confidence in upcoming exterior work.
-Review Snippet Sources: Google Reviews
Customers who compare multiple area contractors before choosing CertaPro Painters of Rochester Southeast consistently point to the combination of pricing and reputation as the deciding factor. Leslie Strong, who evaluated three highly rated painting companies, selected CertaPro based on "price, professionalism and high ratings" and confirmed the results met her expectations. William Verhelle, a repeat customer spanning more than a decade, found them "professional and price competitive," while Stephanie Brecker confirmed "their prices are reasonable."
-Review Snippet Sources: Google Reviews
Property care is one of the most frequently mentioned themes at CertaPro Painters of Rochester Southeast. Dirk Craib noted the crew "carefully cleaned the work area and stacked ladders and materials neatly with cones for safety" every evening. Meaghan Bolger found the crew "left my house as clean as it was to begin with." Larry Nagle, whose deck restoration involved extensive plantings, praised how they "were moved and replaced with the utmost of care throughout different phases of the job."
-Review Snippet Sources: Google Reviews
Specialty epoxy projects draw strong, detailed feedback at CertaPro Painters of Rochester Southeast. Cindy Gibson, who had her garage floor resurfaced, noted crew member Jovanny "kept me in the loop throughout the process and provided instructions to make the job go smoothly." Bob Chiella used CertaPro for both a garage floor and a separate patio epoxy project on two different occasions, describing the crew as "very professional" with "a thorough clean up each day."
-Review Snippet Sources: Google Reviews
The repeat customer pattern at CertaPro Painters of Rochester Southeast stands out across reviews. Anna Zeiler has used the company for Christmas light installation for five years and recent painting projects, stating "I do not hesitate to recommend them." Stephanie Brecker has "used them exclusively for several years for both interior and exterior jobs," and William Verhelle describes consistent quality across more than a decade of projects. Steve Webster sums up the sentiment simply as "always have a great experience."
-Review Snippet Sources: Google Reviews
Two reviews flag communication as an area needing improvement at CertaPro Painters of Rochester Southeast. S M reported "no one showed up to check work…zero contact" after the initial estimate visit, a complaint that received no public owner response. Patty Lewis Keefe, who praised the quality of her pool deck painting, noted the company "need to be more proactive with contact regarding arrival time." Both are notable exceptions within an otherwise consistent pattern of positive service feedback.
-Review Snippet Sources: Google Reviews
New York State does not require a state-level painting contractor license. Licensing operates at the county and city level, and Monroe County does not impose a Home Improvement Contractor license requirement for painters. The business is registered with the New York State Department of State Division of Corporations as a Domestic Limited Liability Company under the name CERTAPRO PAINTERS OF ROCHESTER SOUTHEAST, DOS ID 3791862, filed 06/03/2014, status Active. Verification available at https://apps.dos.ny.gov/publicInquiry/EntityDisplay
-Verification Sources: New York State Department of State, Division of Corporations