Question 1

Q: How does CertaPro Painters of Rochester Southeast handle the estimate and first contact process?

Accepted Answer

Multiple customers cite estimator Brad Hinkley by name for thorough, responsive consultations before work begins. Robert DeNero noted Brad did "a fantastic job getting my job quoted and scheduled quickly," and Bryant Shin found him "responsive and easy to work with." Office coordinator Jen Whiteside manages scheduling once an estimate is accepted, keeping customers informed about crew timing throughout. Doug H described the full experience as smooth going "from estimate through project completion."

Question 2

Q: How does CertaPro Painters of Rochester Southeast approach commercial painting jobs with tight scheduling constraints?

Accepted Answer

CertaPro Painters of Rochester Southeast accommodates commercial clients with scheduling that minimizes business disruption, including overnight work when needed. Robert DeNero DC noted the crew painted his office overnight "so I wouldn't have to shut down for a day." Jennifer North, who hired CertaPro for a business project, found the experience "extremely easy" and noted her painters "finished well before they needed to, even after clean up." Both customers expressed intent to return.

Question 3

Q: Does CertaPro Painters of Rochester Southeast win over homeowners who are initially skeptical of franchise painting companies?

Accepted Answer

Molly B arrived at CertaPro Painters of Rochester Southeast openly skeptical, admitting she was "secretly skeptical to learn that they are a franchise." After completing a kitchen and family room project plus cabinet island refinishing, she described the result as "factory perfect" and praised the complimentary colorist visit as a standout bonus. When minor issues arose, the team "took ownership and made it right, right away," leaving her with full confidence in upcoming exterior work.

Question 4

Q: How does CertaPro Painters of Rochester Southeast compare when homeowners get multiple painting estimates before deciding?

Accepted Answer

Customers who compare multiple area contractors before choosing CertaPro Painters of Rochester Southeast consistently point to the combination of pricing and reputation as the deciding factor. Leslie Strong, who evaluated three highly rated painting companies, selected CertaPro based on "price, professionalism and high ratings" and confirmed the results met her expectations. William Verhelle, a repeat customer spanning more than a decade, found them "professional and price competitive," while Stephanie Brecker confirmed "their prices are reasonable."

Question 5

Q: What do customers say about how CertaPro Painters of Rochester Southeast handles property care and cleanup throughout a project?

Accepted Answer

Property care is one of the most frequently mentioned themes at CertaPro Painters of Rochester Southeast. Dirk Craib noted the crew "carefully cleaned the work area and stacked ladders and materials neatly with cones for safety" every evening. Meaghan Bolger found the crew "left my house as clean as it was to begin with." Larry Nagle, whose deck restoration involved extensive plantings, praised how they "were moved and replaced with the utmost of care throughout different phases of the job."

Question 6

Q: What do customers say about CertaPro Painters of Rochester Southeast's garage and patio epoxy floor coating work?

Accepted Answer

Specialty epoxy projects draw strong, detailed feedback at CertaPro Painters of Rochester Southeast. Cindy Gibson, who had her garage floor resurfaced, noted crew member Jovanny "kept me in the loop throughout the process and provided instructions to make the job go smoothly." Bob Chiella used CertaPro for both a garage floor and a separate patio epoxy project on two different occasions, describing the crew as "very professional" with "a thorough clean up each day."

Question 7

Q: Why do so many CertaPro Painters of Rochester Southeast customers return for additional projects year after year?

Accepted Answer

The repeat customer pattern at CertaPro Painters of Rochester Southeast stands out across reviews. Anna Zeiler has used the company for Christmas light installation for five years and recent painting projects, stating "I do not hesitate to recommend them." Stephanie Brecker has "used them exclusively for several years for both interior and exterior jobs," and William Verhelle describes consistent quality across more than a decade of projects. Steve Webster sums up the sentiment simply as "always have a great experience."

Question 8

Q: Does CertaPro Painters of Rochester Southeast address concerns when customers experience communication or follow-up gaps?

Accepted Answer

Two reviews flag communication as an area needing improvement at CertaPro Painters of Rochester Southeast. S M reported "no one showed up to check work…zero contact" after the initial estimate visit, a complaint that received no public owner response. Patty Lewis Keefe, who praised the quality of her pool deck painting, noted the company "need to be more proactive with contact regarding arrival time." Both are notable exceptions within an otherwise consistent pattern of positive service feedback.

Question 9

Q: Is CertaPro Painters of Rochester Southeast licensed and registered in New York?

Accepted Answer

New York State does not require a state-level painting contractor license. Licensing operates at the county and city level, and Monroe County does not impose a Home Improvement Contractor license requirement for painters. The business is registered with the New York State Department of State Division of Corporations as a Domestic Limited Liability Company under the name CERTAPRO PAINTERS OF ROCHESTER SOUTHEAST, DOS ID 3791862, filed 06/03/2014, status Active. Verification available at https://apps.dos.ny.gov/publicInquiry/EntityDisplay

Question 10

How CertaPro Painters of Rochester Southeast NY Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how CertaPro Painters of Rochester Southeast NY performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects CertaPro Painters of Rochester Southeast NY’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 11

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 12

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

CertaPro Painters of Rochester Southeast NY

About CertaPro Painters of Rochester Southeast

Q&A Based On What Customers Are Saying About CertaPro Painters of Rochester Southeast