Chooz Score Insights
Once You Use Them, You Don't Switch
The last time we conducted our Chooz Score analysis, repeat customers were one of the clearest patterns in the reviews. High marks on the Chooz Score's customer retention indicators: reviewers don't just come back once, they come back for years and across multiple properties:
- Ivy Lewis first hired CertaPro over 15 years ago for a full exterior and called them again recently for an emergency chimney trim project
- Jason Mazzaro has used them at both of his homes multiple times, calling them "a well oiled machine"
- Dana L. hired them numerous times in a single year for interior and exterior projects, writing that she "honestly wished she had more rooms to paint"
"This is the third time using Certa Pro of Southern Westchester. Jose and Roger did a fantastic job on our kitchen. They work really hard to make the experience a pleasure. I will definitely be using them for my future painting needs." - French P., Google Review
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Additional Questions Answered
How does CertaPro of Southern Westchester manage on-site crew quality across different project types?
The company assigns dedicated job site supervisors to every project, regardless of size. Jesse Birnbaum described Tanner Holland and Frank Benedetto handling estimates and supervision while "Jose Acosta and his team did a beautiful job of painting shingles and many details." Karina Capozzelli, the production manager, conducts completion walkthroughs. Rolf Zaiss noted Karina "has a trained eye and really knows her stuff" when reviewing their interior finish work.
What practical steps does CertaPro take to protect a homeowner's property during painting?
Crews follow a documented site-protection process that includes covering furniture, protecting floors, and daily cleanup. Linda Newman reported painters "covered everything and moved things as needed." Michael Szarpa highlighted "great care to make sure everything was properly covered during the job and tidy before they left." The FAQ page confirms cleanup happens throughout the day, at day's end, and at project conclusion.
What happens when CertaPro encounters unexpected repair work during a painting project?
The company handles change orders formally, with no additional billing without a signed agreement. Eric Allen-Yang described a wall repair after a burst pipe where "Kelvin did a fantastic job with the repair including reinstalling insulation." Jackie Aarons confirmed "exterior carpentry, power washed, and painted" were handled in a single project scope. Charlie Hensley's 135-year-old Victorian required "matching original skirt moulding" and rotted cedar shingle replacement alongside painting.
How does the company handle scheduling and communication throughout a project?
CertaPro uses a layered communication system with account managers, production managers, and job site supervisors. Francisco Reyes described receiving a "detailed budget within 24 hours" after the initial walkthrough, with production manager Jai assisting with color selection on day one. Jonathan Haas noted painters who were "punctual, cleaned up thoroughly each day, and made a real effort to ensure I was satisfied." Thandi Chase praised Peter Buttenwieser for making the process "seamless" while working from out of town.
What types of surfaces and specialty coatings does CertaPro work with beyond standard wall painting?
The company handles stucco, cedar shingles, vinyl siding, brick, garage floor epoxy, and deck staining. Lauren Schwartz described cedar shingle work where the team "stripped and restained" the entire exterior. Enrique Oribe's garage floor project included a return visit to "reinforce the full garage with additional layer of protective product" at no extra charge. Melissa Dudas confirmed "Osman did a great job with our garage floor."
How do long-term customers describe working with CertaPro on return projects?
Multiple reviewers describe multi-year relationships. Suzy Allman returned after "seven" years and found the company, now under different ownership, honored the original work by correcting painted-shut windows at no charge. French P on their "third time using Certa Pro" praised Jose and Roger's kitchen work. Patricia Mitchell wrote that over years of projects she always finds them "reasonably priced and professional in scheduling, execution and clean up."
What paint brands and premium options does CertaPro of Southern Westchester offer?
The FAQ page confirms national relationships with Benjamin Moore and Sherwin Williams as standard options. For homeowners seeking higher-end finishes, the company is trained in Farrow and Ball and Fine Paints of Europe application. The website also features dedicated pages for Benjamin Moore Aura and Sherwin Williams Emerald paint lines, along with eco-friendly primer alternatives available on request.
What is the current licensing and business entity status for this CertaPro location?
The operating entity is WKM Choice Painting, Inc., a Domestic Business Corporation filed with New York State on 11/21/2013 (DOS ID 4490934), with Wayne V. Nocero listed as CEO. The FAQ page states the company holds contractor licenses in New York State and Connecticut, with specific business licenses in Westchester County, Putnam County, and Fairfield County. Westchester County requires a Home Improvement Contractor License for painting under County Code Art. XVI section 863.312.
-Verification Sources: NY Secretary of State, Company FAQ
How CertaPro Painters of Southern Westchester NY Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how CertaPro Painters of Southern Westchester NY performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects CertaPro Painters of Southern Westchester NY’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.