Chooz Score Insights
The Boss Shows Up
Owner Dennis personally handles every estimate, walks customers through color selection, and stays involved from first call to final walkthrough. The Chooz Score's owner engagement indicators are strong: Dennis is mentioned by name in the vast majority of reviews, and he responds to virtually every review with personalized messages that reference specific project details:
- Dennis made himself available for a late-night call and had his rep on-site the following morning to accommodate a customer's urgent timeline
- Multiple real estate professionals, including brokers who refer clients regularly, describe Dennis as someone they trust completely inside their clients' homes
"Dennis and his team at Five Star Painting did an amazing job on our house - super quick, super neat, and incredibly precise. I couldn't be happier with how everything turned out!" - George M., Google Review
Years of Consistent Results
The last time we conducted our Chooz Score analysis, Five Star Painting of White Plains had over 95 Google reviews with a 4.9-star rating. This company earned a Chooz Score of 86.4%. With over 5 years in business serving Westchester County, they've maintained consistent ratings across platforms:
- The last time we conducted our Chooz Score analysis, reviews spanned multiple platforms including 94% recommended on Facebook
- Over 6 new reviews in the last 3 months alone, with strong recent momentum heading into 2026
"Five Star Painting of White Plains consistently delivers exceptional service! Fast, meticulous, and competitively priced, they're my go-to referral for clients needing painting services. As a real estate broker, I value quality and reliability, and Dennis and his team never disappoint." - Amanda S., Google Review
The Same Crew Every Time
Crew members like Sergio, Rob, Angel, Roger, and Stive get called out by name across reviews spanning multiple years. The Chooz Score's in-house crews component shows consistency: the same individuals surface across independent reviews from different customers, a strong signal of dedicated W2 employees rather than rotating subcontractors:
- Stive was praised specifically for exterior work that included replacing rotted wood on a 1920s-era home, while Sergio and Rob appear together in a separate review for a different project
- Customers describe a coordinated team rather than an individual painter, with Dennis personally overseeing crew assignments
"We were very happy working with Dennis, Stiven and Sergio. They were friendly, communicated well, and the final result turned out great. Overall, we'd happily recommend them to others." - Patrick, Google Review
Questions to Ask Five Star Painting of White Plains
Communication and scheduling expectations
One reviewer described gaps in communication around scheduling, with work days not always matching what was communicated in advance and the project taking roughly double the originally quoted timeline. While other reviews during the same period don't reflect similar issues, it's worth clarifying expectations upfront. Ask them directly: "What's the expected timeline for my project, and how will you communicate any changes to the schedule?"
"From the beginning, very much poor communication - in terms of start date, which days work was going to be performed (was told to expect workers some days and they didn't come) and generally not made to feel as though my project was a priority." - Charlene E., Google Review
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Additional Questions Answered
What does the day-to-day communication look like once a project starts?
Customers describe a hands-on approach led by Dennis Kalian. Juan Rivera noted he received a same-day estimate and regular updates throughout the project. Cynthia Schames praised perfect communication all the way through and mentioned daily check-ins from crew lead Stiven. Luke Joachim described Dennis answering a call late that night and staying in touch until the project moved forward. The pattern across reviews points to a responsive owner who communicates by phone and text from estimate through final walkthrough.
How did the team handle the one negative review about communication problems?
Charlene Emmanuel Evans left a 3-star review describing missed start dates and days when workers did not show as expected. She also mentioned a charge for work she believed was not included in the quote. Dennis responded publicly, thanking her for the feedback and inviting her to discuss the concerns further. While the review flags a real scheduling gap, the remaining 44 Google reviews are 5-star with no similar communication complaints, suggesting the experience was an outlier rather than a systemic issue.
What kinds of projects does this team handle beyond basic wall painting?
The review record shows work spanning deck restaining (Eunice Glafke, Jay Heyman, Bill DeSanto), wallpaper installation (Lindsay Friedman, Yonaton Aronoff), drywall repair and cabinet installation (d E), exterior wood rot replacement on a 1920s home (G Heller), and full apartment turnarounds on tight move-in deadlines (Nina Lerman, Deborah Webster). Several customers hired the crew for multi-service projects combining painting with prep repairs, indicating the team bundles services rather than subbing them out.
Do customers mention specific crew members, and what do they say about them?
Dennis Kalian is named in the majority of reviews as the point of contact for estimates, scheduling, and follow-up. Stiven appears in reviews from Cynthia Schames and Juan Rivera as a reliable crew lead who checks in daily. Patrick mentioned working with Dennis, Stiven, and Sergio and praised their friendliness and communication. Gina Gelardo singled out Steve and Mike for their precision with walls and trim. The consistency of named crew members across reviews suggests a stable, in-house team.
How quickly can this company turn around a time-sensitive project?
Multiple customers describe tight-deadline projects completed without delays. Deborah Webster needed painting done quickly before moving into a new apartment and praised the team's flexible scheduling. Nina Lerman had her entire new home painted between closing and move-in on a very tight deadline. Brian Szlenk described getting his new apartment painted with a quick turnaround. Gina Gelardo's bedroom was completed in a single day. The reviews indicate the team can mobilize fast when timelines are short.
What happens if the customer is not fully satisfied with the finished work?
Lindsay Friedman's review provides a direct answer. After her wallpaper installation did not meet expectations, the team came back and redid the entire thing to perfection. She described this willingness to return and correct the work as evidence of their commitment to customer satisfaction. Igor Litvak also noted the crew came back to finish up all the little touch ups needed. The pattern suggests a company that does not consider a project complete until the customer signs off.
Are there signs that customers come back or refer others to this company?
Amanda Saraceno, a real estate agent, describes Five Star Painting as her go-to referral for clients needing painting services. Marie Graham mentions bringing Dennis in to work on many projects since first meeting him at a job site years ago. Navin Mirchandani stated he is definitely going to use Five Star again. Gina Gelardo said she would definitely use them in the future. These repeat and referral mentions indicate customer retention beyond one-off projects.
Is Five Star Painting of White Plains licensed and registered as a business in New York?
New York State does not require a statewide contractor license for painting work. The business operates as Five Star Painting Of White Plains under the LLC entity Profectum Semper LLC, registered with the New York Department of State (document number 5073791, assumed name ID 542829, status Active). The business is fully insured per its website and carries a two-year warranty on all work.
-Verification Sources: NY Department of State, Company Website
How Five Star Painting of White Plains Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Five Star Painting of White Plains performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects Five Star Painting of White Plains’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.