Chooz Score Insights
Customers Keep Coming Back
What stands out most about CertaPro Painters of Westchester isn't just the quality of a single project, it's how many customers call them back for more. High marks on the Chooz Score's customer retention indicators: multiple reviewers describe returning over 5, 10, even 12+ years for new projects across different homes:
- Rob Mann has relied on CertaPro for over 12 years for painting and power washing, calling them "not the cheapest in town, but the best value for sure"
- Adam Metzinger has used them for over 10 years and two separate homes, praising their consistency and communication throughout every project
- Barbara Policastro called back two years after her original project just to ask about the paint color used, and received a callback within half an hour
"Exceptional service in every respect from start to finish. Certapro has done both interior and exterior work on my home, both painting and wallpapering. They are the only company I use for these services." - Tracy R., Google Review
Worked with this company?
All verified feedback is published, positive or not. Identity and project verified before publication. Direct submissions are unpaid; invited customers may receive a disclosed $50 thank-you that never depends on their answers.
Additional Questions Answered
What problems do customers report when CertaPro crews handle drywall and skim coating projects?
Reviewers describe CertaPro crews transforming damaged or uneven walls into smooth, paint-ready surfaces. One homeowner noted the crew went above and beyond to ensure the work was done well and came back for small touchups after a skim coating project. Multiple reviews highlight how the preparation work, including drywall repair and wall smoothing, made a visible difference in the final painted finish.
How does CertaPro handle large-scale exterior projects involving multiple surfaces?
Customers describe comprehensive exterior projects covering siding, trim, gazebos, decks, and garage doors in a single engagement. One reviewer noted CertaPro painted our house exterior including all siding and trim, gazebo, bar, wood deck with excellent results and fair pricing. The company assigns dedicated crew supervisors who manage timelines and quality across all exterior surfaces from start to finish.
What do homeowners say about CertaPro's communication throughout the painting process?
Reviewers consistently praise communication as a standout quality. Customers report receiving regular updates from account managers and job site supervisors. One client described the team as very polite, professional, and pleasant to work with with communication that was excellent, and they were always available when needed. The company also offers video updates for homeowners who travel during projects.
How do CertaPro crews perform on cabinet refinishing and kitchen painting?
Cabinet projects receive frequent praise in customer reviews, with homeowners describing results that look factory-fresh. One reviewer highlighted how the crew leader delivered fantastic carpentry and cabinet painting as part of a whole-home interior project. The company offers a dedicated cabinet painting service and partners with premium paint brands to ensure proper adhesion and durability on high-touch kitchen surfaces.
What happens when unexpected issues arise during a CertaPro project?
The company uses a formal change order process for any scope additions. Their contract states that changes require a signed change order before work begins. One homeowner noted frustration when additional wood rot was discovered mid-project, but the owner responded directly and acknowledged the need for better upfront communication about potential cost changes. The company treats such feedback as an opportunity to refine their process.
What sets CertaPro's crew supervision model apart from other painting companies?
Multiple reviewers name specific crew leaders, including Darwin, Henry, Kevin, Tony, and Alvaro, and praise their professionalism and attention to detail. Each project gets a dedicated working job site supervisor, with additional oversight from account managers and production managers. One customer described Henry and his crew were excellent, arrived on time daily, clean and efficient work. This multi-layer management structure helps maintain consistency across projects.
How does CertaPro handle projects in both New York and Connecticut?
The company holds contractor licenses in both states, with specific business licenses in Westchester County, Putnam County, and Fairfield County. Their service area spans communities from Stamford and Greenwich in Connecticut through Westchester and up to Brewster and Mahopac in Putnam County. Reviewers from locations across this territory describe consistent quality and communication regardless of project location.
-Verification Sources: Westchester County License Board, NY Department of State, Company Website